Everest Instruments Pvt. Ltd.
Website:
everestinstruments.in
Job details:
About the Company
Everest Instruments Pvt. Ltd. has been a trusted provider of analytical testing solutions for the dairy, food, and beverage industries for over 26 years, delivering innovative and reliable technologies to ensure quality and safety
Job Purpose
The Sales Coordinator is responsible for providing administrative and operational support to the sales team, ensuring smooth execution of sales activities, order processing, customer communication, and coordination with internal departments. The role helps improve sales efficiency and customer satisfaction by ensuring timely and accurate handling of sales-related processes.
Key Responsibilities
Sales Support
- Assist the sales team in preparing quotations, proposals, and tenders.
- Coordinate with customers regarding inquiries, orders, and delivery schedules.
- Maintain and update customer databases and sales records.
- Track sales targets and prepare periodic sales performance reports.
Order Management
- Process customer orders and ensure timely execution.
- Coordinate with production, logistics, and dispatch teams for order fulfillment.
- Monitor order status and keep customers informed of progress.
- Handle order modifications, cancellations, and customer requests.
Customer Relationship Management
- Serve as the primary point of contact for routine customer communications.
- Address customer queries and coordinate issue resolution with relevant departments.
- Follow up on payments, pending orders, and customer feedback.
- Maintain strong customer relationships to support business growth.
Documentation & Reporting
- Prepare sales reports, MIS reports, and sales forecasts.
- Maintain records of contracts, purchase orders, and customer correspondence.
- Ensure proper documentation for audits and compliance requirements.
- Generate monthly and quarterly sales analysis reports.
Coordination & Communication
- Coordinate between sales, finance, logistics, and service departments.
- Support marketing initiatives, exhibitions, and customer events.
- Arrange meetings, presentations, and travel plans for the sales team.
- Monitor inventory availability and coordinate replenishment requirements.
Required Qualifications
- Bachelor's Degree in Business Administration, Commerce, Marketing, or related field.
- 2-5 years of experience in sales coordination, customer service, or sales administration.
- Experience in ERP/CRM/SAP systems preferred.
Required Skills
- Excellent communication and interpersonal skills.
- Strong organizational and coordination abilities.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Knowledge of ERP/CRM software.
- Good analytical and reporting skills.
- Ability to work under pressure and meet deadlines.
- Strong problem-solving and multitasking capabilities.
Key Performance Indicators (KPIs)
- Timely processing of customer orders.
- Accuracy of sales documentation and reports.
- Customer satisfaction and response time.
- Achievement of sales support timelines.
- Effective coordination with internal departments.
- Reduction in order processing errors.
Preferred Competencies
- Customer Focus
- Teamwork & Collaboration
- Attention to Detail
- Time Management
- Negotiation & Coordination Skills
- Sales Process Knowledge
- Accountability & Ownership
Location: Ahmedabad, Gujarat (or as applicable)
Employment Type: Full-Time
Grade: Executive / Senior Executive (Based on Experience)
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