Client Services Representative

<div class="benefits"> <div><strong>Benefits:</strong></div> <ul> <li>Health insurance</li> <li>401(k)</li> <li>Competitive salary</li> <li>Dental insurance</li> <li>Opportunity for advancement</li> <li>Paid time off</li> <li>Training & development</li> <li>Vision insurance</li> </ul> </div> <div class="trix-content"> <div>The<strong> CLIENT SERVICES SPECIALIST </strong>is responsible for managing client and payer communications, maintaining system and portal access, and ensuring accurate triage and resolution of client requests. This mid-level role requires strong judgment, organization, and communication skills, with the ability to work independently, coordinate across teams, and improve workflows. The position serves as a key operational bridge between clients and internal revenue cycle teams.<br>    <br><strong>Key Competencies<br></strong><br> </div><ul> <li>Independent problem-solving and judgment</li> <li>Client-focused communication and relationship management</li> <li>Workflow triage and prioritization</li> <li>Cross-functional collaboration</li> <li>Process improvement mindset</li> <li>Strong documentation and accountability</li> </ul><div> <strong>Qualifications<br></strong><br> </div><div> <strong>Required:<br></strong><br> </div><ul> <li>Working knowledge of medical billing workflows, claims processes, and payment posting.</li> <li>Experience with payer portals (e.g., Availity, Office Ally, Medicare, Medicaid portals).</li> <li>2–5 years of experience in healthcare client services, billing, revenue cycle, credentialing, or administrative support.</li> <li>Strong written and verbal communication skills with the ability to professionally manage client-facing correspondence.</li> <li>Excellent organizational, prioritization, and time management skills; able to manage competing priorities independently.</li> <li>Proficiency with Microsoft Outlook, Excel, Google Workspace, and task/project tracking tools.</li> <li>High attention to detail and strong documentation practices.</li> <li>Demonstrated ability to handle sensitive information with discretion and professionalism.</li> </ul> </div> <p>This is a remote position.</p>

Medical billing and revenue cycle management for ophthalmology practices.