NG Electro Products
Website:
ngelectro.com
Job details:
Position: Manager – PPIC & CRM
Location: Corporate Office (Greater Noida)
Experience: 8–12 Years
Qualification: Graduate/Postgraduate in Engineering / Supply Chain / Operations / relevant field
Role Purpose
To centrally drive production planning, inventory control, and customer order management across multiple manufacturing units (FMCG, Cosmetics, Home Care), ensuring seamless coordination between Sales and Operations and achieving high service levels in a contract manufacturing environment.
Key Responsibilities
1. Centralized Production Planning (Multi-Plant)
- Prepare and manage monthly, weekly, and daily production plans for all manufacturing units
- Align production plans with customer orders, forecasts, and contractual commitments
- Ensure optimum capacity utilization, line balancing, and scheduling efficiency
- Coordinate closely with plant heads for execution and adherence to plans
- Drive OTIF (On-Time In-Full) across all categories
2. Contract Manufacturing Coordination
- Manage production planning for multiple clients/brands simultaneously
- Ensure adherence to client-specific SLAs, timelines, and quality commitments
- Handle priority planning for key customers and urgent orders
- Coordinate with QA/R&D for new product launches, trials, and scale-ups
3. Inventory & Material Planning
- Plan and monitor RM, PM, and FG inventory across plants
- Ensure zero production disruption due to material shortages
- Work closely with Procurement for timely material availability
- Optimize inventory levels to reduce carrying cost and obsolescence
4. CRM & Order Fulfillment
- Act as central SPOC between Sales/BD and Operations
- Manage complete order lifecycle: Order receipt → planning → production → dispatch
- Provide real-time order status updates to internal and external stakeholders
- Handle customer escalations related to delivery timelines and commitments
- Build strong systems for customer satisfaction and retention
5. Cross-Functional Coordination
- Coordinate with Production, QA, R&D, Procurement, Warehouse, Dispatch, and Sales teams
- Ensure seamless execution across Corporate and Plant teams
- Support commercialization of new SKUs and ensure readiness for scale production
6. MIS, Analytics & Reporting
- Generate and present daily/weekly/monthly MIS to management
- Track key KPIs:
- Production vs Plan
- OTIF %
- Inventory Days
- Order Fulfillment Lead Time
- Analyze gaps and drive continuous improvement initiatives
7. Process & System Development
- Develop and implement standard PPIC & CRM SOPs across plants
- Drive usage of ERP/CRM systems for planning and tracking
- Improve visibility through dashboards and automated reporting systems
Key Skills & Competencies
- Strong experience in FMCG / Cosmetics / Home Care / Contract Manufacturing industry
- Expertise in multi-client, multi-SKU production planning
- Strong analytical, planning, and forecasting skills
- Excellent stakeholder management and communication
- Hands-on experience with ERP systems (SAP/Oracle/other)
- Advanced proficiency in MS Excel / data analysis tools
- Strong communication skills and a consistently positive attitude.
Key Deliverables (KRAs)
- 95%+ production plan adherence across plants
- 95%+ OTIF delivery performance
- Reduction in inventory holding days
- Improved coordination between Sales and Operations
- Zero-line stoppage due to planning/material gaps
- High customer satisfaction and repeat business
Preferred Candidate Profile
- Experience in third-party/contract manufacturing setup.
- Exposure to handling multiple brands/products simultaneously
- Strong understanding of SKU complexity and demand variability
Click on Apply to know more.