Office Receptionist

The Office Clerk (Receptionist) role provides administrative and customer service support to management staff within the branch. Assist with project coordination, promote teamwork, and contribute to continuous improvement of various administrative processes. Support managers and office staff to ensure efficient operations and high-quality results.

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence.  As such the following values guide our behaviors: A Servant’s Heart – Focus on the Needs of Others, Wisdom – Insightful, Integrity – Honesty and Trustworthy, Courage – Decisive and Confident in Others, Humility – Modest and Respectful, Passion – Unfailing Dedication 

Essential Duties and Responsibilities  

Administrative & Operational Support:

• Maintain required records and organized filing systems for branch and department.
• Answer incoming calls; route calls and messages to the correct department or individual
• Maintain professional appearance and cleanliness of office and common areas
• Handle general office functions
• Assist in planning and scheduling continuing education and other training sessions

Project & Branch Support:

• Provide administrative support to Managers (includes maintaining job-related documentation)
• Assist with project documentation such as reviewing contracts, handling prequalification paperwork, and other related contract work
• Help in organizing and preparing project startup materials
• Issue and track purchase orders for equipment and manage deliveries
• Track and update owned equipment information within the company’s system
• Communicate proactively with supervisors, accounting, and other staff regarding scheduling concerns

Customer Service & Communication:

• Serve as a key communication hub between customers, vendors, field personnel, and supervisors; promote collaboration and responsiveness in support of company goals
• Encourage and support open communication between field and office staff regarding safety needs and process improvement
• Monitor customer invoicing and payment follow-up
• Act as a point of contact for field staff questions, providing coaching and guidance on administrative processes

Safety/Hazard Recognition & Elimination: 

• Pre-plan and identify the methods to eliminate hazards daily by work task. 
• Execute skill in observing habits and hazards of others and bringing it to their attention. 
• Uphold safety as the most important goal of our company. 
• Support goal of achieving zero accidents. 
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed. 
• Obtain safety training as expected by all company personnel. 

Qualifications and Requirements 

• High School Diploma (or equivalent) required
• Prior experience in an administrative role

Experience, Skill and Abilities  

• Positive safety attitude and personal integrity – both are non-negotiable
• Proficiency with Microsoft Office Suite (including Excel, Word, Outlook, and Teams)
• Excellent customer service orientation
• Strong communication skills, both verbal and written
• Strong interpersonal skills; ability to interact with all levels of the company and customers
• Strong problem-solving and creative skills; ability to exercise sound judgement and make decision based on accurate and timely analysis

Physical Requirements 

• Office environment, requiring sitting and standing and extended amounts of time using a computer/keyboard at a single workstation.  

MetroPower is an Equal Opportunity Employer.

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Provides specialized electrical, mechanical, and industrial automation construction services.