Power Technique Customer Center - Service Engineer / Senior Service Engineer- Jaipur

Atlas Copco

Website: atlascopco.com
Job details:
Your Role

We are looking for a Service / Sr. Service Engineer in Power Technique Customer Center who will work towards the Mission provided for Power Technique Service (PTS) Division

• The Individual should bear positive attitude to make an efficient, agile and service driven organization
• The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight,
• Retain existing customer loyalties with increasing YOY.
• Ensure on-time booking of service hours in SJA module & manage forward planning of jobs
• Initiate Direct service to End customers & improve Direct Service business.
• Focus & achieve on timely completion of service issues
• Focus on all the service parameters & stay aligned to the target defined
• Implement ECBs, SB & Technical Changes as per PC Guidelines at field level
• Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely.
• Capable of conducting in house training for key customers & dealer team
• Organize Service Camps/Road Shows and other field activities
• Effective & timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, MYWARRANTY, POWERCONNECT, MAM2 etc.)
• Support product companies / Marketing for new product trails
• Identify Non-service Taking customers & Educate benefits of availing Genuine services & spares.
• Work on Dealer Team management – Guide dealer Service engineers & provide technical support for service request (Dealer & Customer), Stock recommendation & Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time.
• Support to achieve budgeted spares order booking & sales targets
• Drive self-serviceability module execution
• Capable of independently handling Service Quotes.
• Special focus on Manpower development of the dealers
• Generate Direct Service Revenue
  
  

Location-Jaipur

To succeed, you will need

Qualifications: Degree or Diploma in Mechanical/Electrical Engineering

Knowledge

• 3 to 5 years experience
• Service and Spares sales in Compressor / Construction/ Mining industries will be an added advantage
• Good knowledge on Air compressors, Engine will be preferred
• Language Known –Hindi, English
  
  

Personality Requirements

• Good communication Skills with an open minded attitude
• Always Ready to gain Knowledge of products and channel dynamics
• Computer Skills – E-mails, MS Office must.
• Interpersonal skills – Approach to Customers professionally
• Energetic, enthusiastic and able to meet stringent deadlines
• Ability to Handle / Deliver under pressure
• Excellent eye for details
• Work requires willingness to travel within the designated territory in all modes at all times (Approx. 80% of Working time)
• Creativity / Innovative Ideas to resolve issues for satisfying Customers
• Basic knowledge on Service & Maintenance
  
  

In return, we offer you

• Open and Transparent working Culture with continious learning and growth opportunites.
• A friendly, family like atmosphere
• A culture known for respectful interaction, ethical behaviour and integrity.
• Potential to see your ideas realized and to make an impact.
• New Challenges and new things to learn every day
  
  

City

Gurgaon/Jaipur

Last Day to Apply

27-04-2026

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At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.

We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.

We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas. Click on Apply to know more.