Team Member

A Potbelly Associate’s job is to help our customers enjoy lunch again. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment. 

What’s In It For You**:

• Competitive pay!
• Medical, Dental & Vision Insurance 
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution 
• Commuter Benefit Program 
• Retirement Savings 401(k) with company match
• Employee Assistance Program 
• Paid Time Off 
• Discount Program 
• Flexible Work Schedule 
• Career growth opportunities 

**If hired, you must meet and maintain all eligibility requirements to qualify**

What you bring to the table: 

• You want to delight customers with great food and good vibes 
• You are friendly and customer service oriented 
• You have strong written and verbal communication skills 
• You can handle the heat of the kitchen – knife skills are a plus! 
• You love working in a fast-paced environment 
• You’re a team player
• You enjoy higher levels of noise from music, customer and employee traffic 
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish  
• You're able to stand/walk a minimum of 3 hours or as needed 
• you are at least 16 years of age 
• You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally 
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Job Duties and Functions 

• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
• Comply with health and safety standards for food, cleanliness and safety 
• Restock food line, chips and cooler 
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently 
• If 18 or older, use of the automatic slicer to prep food items 
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash 
• Operate cash register: handle, balance and follow all cash handling procedures 
• Effectively handle customer complaints/issues 
• Takes delivery/catering/pickup orders over the phone 
• Others duties as assigned 

*Potbelly cannot make guarantees about tip earnings*

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Application Deadline: Applications must be submitted by [11/18/2025] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline. 

Potbelly Corporation, more commonly known as Potbelly Sandwich Shop or Potbelly Sandwich Works, is a publicly traded American fast-casual restaurant chain that focuses on submarine sandwiches and milkshakes. Potbelly was founded in 1977 in Chicago, and its name refers to the potbelly stove. Potbelly's menu features a variety of sandwiches that are all served hot, and the menu includes soup, shakes, smoothies, potato chips and cookies. Some locations formerly presented live music from local musicians during the lunch hours.