Operations Manager, Forward Deployed Engineering

Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

We’re hiring a leader to operationalize and accelerate our Forward Deployed Engineering (FDE) team, not from the sidelines, but in the trenches. This is a role for someone who has operated close to customers, understands the stakes of high-touch technical delivery, and knows how to build the connective tissue between engineering, product, and GTM.

What You’ll Do

• Own and drive the execution of complex FDE engagements, acting as the force-multiplier across customer engagements, internal coordination, and technical delivery.
• Partner directly with key customer stakeholders, creatively solving API & AI challenges to achieve customer outcomes.
• Build systems for prioritization, staffing, and intake that flex with a customer-driven roadmap
• Bring order to chaos: set up playbooks, communications loops, onboarding flows, and engagement tracking that actually help teams move faster, not slower
• Operate with urgency and autonomy, surfacing ambiguity before it slows the team down
  
  

About You

• 5 - 10 years in deeply cross-functional, customer-facing roles, think forward-deployed engineering, solutions architecture or customer engineering
• You’ve played quarterback on complex technical engagements, you can track the tech, read the room, and hold multiple threads at once
• You understand engineering workflows but aren’t afraid to challenge them if they slow customer progress
• You’re equally comfortable driving a timeline, unblocking a GTM stakeholder, and writing a crisp doc for leadership
• Bonus: background in API platforms, developer tools, or technical customer environments
  
  

Why This Role Matters

The FDE team is the tip of the spear, solving real customer problems, shaping product direction, and building from the field in real-time. You’ll be the force that turns a high-performing team into a scalable, repeatable machine, without sacrificing speed or impact.

The reasonably estimated base salary for this role ranges from $200,000 to $240,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Postman is the world's leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.