Website:
advistra.in
Job details:
We are seeking a Post Sales Executive / CRM Executive with 2–5 years of experience to manage post-sales customer interactions, documentation, payment follow-ups, CRM updates, and project handovers. Candidates with Real Estate/Construction experience and strong communication skills are preferred. This is an on-site role in Pimpri-Chinchwad, Maharashtra.
Key Responsibilities
- Customer Relationship Management: Serve as the single point of contact for clients post-sales, addressing queries and concerns with a professional, solution-oriented approach.
- Documentation & Compliance: Manage all post-booking documentation, including agreement registration, KYC verification, and possession-related formalities.
- Financial Coordination: Diligently track and follow up on payment schedules and outstanding dues to ensure timely collection.
- Cross-Functional Liaison: Coordinate effectively with the Sales, Legal, Accounts, and Site teams to streamline operations and ensure project milestones are met.
- Data Management: Maintain accurate client records and ensure regular, real-time updates within our CRM systems.
- Handover Excellence: Oversee the smooth handover process, ensuring all units are delivered on time while maintaining high customer satisfaction standards.
- Reporting: Assist management by preparing periodic status reports regarding customer accounts and project handover timelines.
Required Skills & Qualifications
- Education: Graduate in any discipline; MBA is highly preferred.
- Experience: 2–5 years of proven experience in Post Sales, CRM, or Customer Coordination; direct experience in the Real Estate or Construction industry is preferred.
- Technical Skills: Proficiency in MS Excel, MS Word, and CRM software.
- Interpersonal Skills: Exceptional communication skills with a strong ability to build and maintain long-term client relationships.
- Operational Excellence: Strong follow-up skills, high attention to detail, and the ability to manage multiple client accounts simultaneously.
Preferred Candidate Profile
- A customer-centric professional with a natural aptitude for problem-solving.
- Highly organized and comfortable navigating the demands of both internal departments and external stakeholders.
- Ability to maintain composure and professional standards in a fast-paced real estate environment.
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