Implementation Specialist

About Us

Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl’s Jr, Sbarro Pizza, are powered by the platform.

Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified™ organization, placing it among one of the top employers of choice.

Restroworks is on a mission to make global restaurants prosperous.

For more information, visit www.restroworks.com

Job Description

Responsibilities

• Responsible for configuring, training and implementing Posist POS, Posist Cloud POS and integration with third party systems
• Assist in configuring, installing, and training the Posist product suites and associated integration for selected strategic projects when required
• Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems
• Educating clients on how to use purchased software systems and customized system features. Creating a specialized document for each client, detailing all customizations made
• Installing customized software systems and all necessary components
• Communicating with clients throughout the software customization process to obtain feedback and approval
• Ensuring that the project team is aware of key deliverables and project milestones. After "go-live", provide technical support to the customer
• Obtain project sign offs
  
  

Requirements

• Degree in a technical or hospitality domain
• Good command over professional written and spoken English
• Knowledge of a second language is an advantage.
• Strong interpersonal skills with the ability to earn respect from both internal & external customers
• Analytical problem-solving skills
• Project management skills
• Strong out-going personality and confident presentation skills
• Ability to work effectively with both our internal & external customers at all levels of the organization
  
  

Benefits

• Get your hands on one of the best restaurant SaaS products
• Work with 18,000+ happy brands in 50 countries
• Be a part of a small & friendly team of marketers
• Open and transparent work culture
  
  

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Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl's Jr, Sbarro Pizza, are powered by the platform.