IT Support Specialist

Confidence can sometimes hold us back from applying for a job. Here’s a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.

Job Description

We are looking for a motivated and detail-oriented IT Support Executive with 1 to 2 years of experience to join our IT team. The ideal candidate will be responsible for delivering end-user support, maintaining hardware and software assets, managing user access, and contributing to smooth IT operations. Familiarity with both macOS and Windows platforms is essential.

Key Responsibilities: User Support & Helpdesk

• Provide first-level technical support to internal users via ticketing systems, email, or in person
• Troubleshoot hardware, software, printing, and network-related issues for macOS and Windows systems
• Escalate unresolved issues to senior IT staff as needed
• Maintain a customer-first attitude with prompt, courteous support
  
  

Device & Asset Management

• Provision, configure, and deploy laptops, desktops, and peripherals
• Maintain accurate asset inventory and tagging records
• Support regular audits of IT equipment and assist with asset recovery during offboarding
  
  

Onboarding / Offboarding

• Set up user accounts, email IDs, and access rights for new joiners using tools like Okta, Google Workspace, etc.
• Install and configure required applications on new devices
• Ensure proper collection and deactivation of IT assets during employee offboarding
• Remove user access across systems and ensure data backup/retention compliance
  
  

Access Provisioning & De-provisioning

• Grant access to tools, folders, and systems based on predefined access policies
• Perform regular audits to verify correct access levels
• Support password resets, MFA setup, and account recovery as needed
  
  

System & Platform Support

• Support installation, updates, and troubleshooting of macOS and Windows operating systems
• Perform basic configuration of system preferences, applications, and user profiles
• Ensure endpoint security software is running and updated
  
  

Network & Collaboration Tools

• Assist users with connectivity issues (Wi-Fi, VPN, basic LAN problems)
• Provide support for conferencing and communication tools like Zoom, Slack, MS Teams, Google Meet, etc.
  
  

Documentation & Knowledge Base

• Maintain records of resolved incidents and recurring problems
• Contribute to internal knowledge base articles and IT guides for common issues
• Update SOPs related to onboarding, access, and troubleshooting
  
  

Required Skills & Qualifications

• 0–2 years of experience in an IT Support or Helpdesk role
• Working knowledge of both macOS and Windows operating systems
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Familiarity with identity and access tools like Google Workspace, Okta
• Strong communication and interpersonal skills
• A proactive approach to problem-solving and willingness to learn
  
  

Nice To Have (Good Bonus Skills)

• Exposure to MDM tools like Jamf, Intune, or Kandji
• Basic scripting (Bash, PowerShell) or automation experience
• Experience with IT asset management tools (e.g., Snipe-IT)
  
  

About Us

Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Designed to make online selling fun, more social and easier than ever, Poshmark empowers its sellers to turn their closet into a thriving business and share their style with the world. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion. For more information, please visit www.poshmark.com, and for company news, visit newsroom.poshmark.com.

Why Poshmark?

At Poshmark, we’re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We’re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We’re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We’re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever. We will set you up with comprehensive global and in-country benefits to support you and your family needs.

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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