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IT Field Technician

Min Experience

2 years

Location

Wichita, Kansas, United States

JobType

part-time

About the job

Info This job is sourced from a job board

About the role

Overview

We are seeking a highly responsive and customer-focused Desktop Support Technician to provide onsite IT support across a dynamic enterprise environment. This role is ideal for a hands-on technician with strong Windows and macOS expertise, capable of resolving end-user issues efficiently while delivering a high-quality service experience.

You will serve as a key point of contact for end users, supporting hardware, software, networking, and device lifecycle needs, while ensuring minimal disruption to business operations.


Key Responsibilities

  • Provide onsite support for desktop, laptop, and peripheral issues (hardware and software)
  • Troubleshoot and resolve Windows and macOS operating system issues, including performance, updates, and configurations
  • Deliver Mac support (OS and applications) — a critical component of this role
  • Perform password resets, system updates, and user access support
  • Diagnose and repair hardware components (hard drives, displays, USB devices, etc.)
  • Troubleshoot wireless connectivity and network-related issues
  • Manage and restore user profiles, including configuration and application setup
  • Install and support wireless certificates for workstations and tablets
  • Support and distribute approved peripherals (keyboards, mice, webcams, tokens, power adapters, etc.)
  • Coordinate and manage loaner device deployment, tracking, and lifecycle (wipe, repair, redeploy)
  • Serve as a centralized pickup/drop-off point for end-user devices
  • Support incident remediation following system updates, packaging, or deployments
  • Fulfill service requests in alignment with SLA expectations
  • Assist with application installations and configurations tied to user environments
  • Collaborate with internal teams to resolve escalations and ensure service continuity
  • Maintain accurate ticketing, documentation, and asset tracking
  • Provide light coordination support for IT projects and weekly service tracking

Required Qualifications

  • 2+ years of desktop/end-user support experience in an enterprise environment
  • Strong expertise in:
    • Windows OS (10/11)
    • macOS support (OS + applications)
  • Experience troubleshooting:
    • Hardware (laptops/desktops/peripherals)
    • Network and wireless connectivity issues
  • Familiarity with:
    • User profile management and restoration
    • Device imaging and software deployment
    • Ticketing systems (ServiceNow or similar)
  • Strong customer service and communication skills
  • Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

  • CompTIA A+ or equivalent certification
  • Experience supporting enterprise device lifecycle programs
  • Exposure to asset management and inventory tracking tools
  • Basic understanding of networking concepts and security protocols

#LI-DNI

About the company

Provides managed IT infrastructure and digital workplace services.

Skills

Windows
macOS
ServiceNow
Ticketing Systems