About the role
Information Is Given – Products, services, and company policies are explained.
Customer Calls, Emails, and Chats Are Answered – Customers are spoken to and helped.
Problems Are Solved – Customer issues are listened to and fixed.
Big Issues Are Reported – Problems that can't be solved are sent to the right team.
Records Are Kept – Customer details and feedback are written down.
Customer Satisfaction Is Ensured – A polite and helpful attitude is maintained.
Company Rules Are Followed – Work is done as per guidelines.
Shifts Are Managed – Work is done at different times, including nights.
Products Are Suggested – Useful items are recommended to customers.
Skills Are Improved Daily – New ways to help customers are learned.
About the company
Policybazaar is one of India's leading online insurance marketplaces, helping customers compare and buy insurance policies with ease. Founded in 2008, the company offers a wide range of insurance products, including health, life, motor, and travel insurance. Policybazaar simplifies the insurance-buying process by providing transparent information, expert advice, and hassle-free claim assistance. With its user-friendly platform and strong partnerships with top insurance providers, Policybazaar has become a trusted choice for millions of customers across India.