Customer Relation Executive

We are looking for a proactive and customer-focused Customer Relation Executive to join our dynamic team. The ideal candidate will have 0-4 years of experience in customer service or sales support, excellent communication skills, and the ability to manage customer interactions efficiently. This role involves handling customer inquiries, resolving issues, ensuring high satisfaction levels, and supporting insurance operations. Key Responsibilities: a) Handle customer inquiries via phone, email, and chat professionally. b) Provide accurate and timely responses to customer queries. c) Resolve customer issues efficiently and escalate complex cases as needed. d) Build and maintain strong relationships with clients to ensure customer satisfaction. e) Coordinate with internal teams, including underwriting and claims departments, for smooth operations. f) Maintain detailed and accurate records of customer interactions in Zoho CRM software. g) Gather customer feedback and provide insights to improve service quality. h) Assist in policy modifications, premium calculations, and insurance renewals. i) Ensure compliance with regulatory and company policies. j) Contribute to the continuous improvement of customer service processes.

Policy4us is a tech-driven insurance comparison platform that empowers users to find the best insurance deals in India through a user-friendly online platform. We prioritize social responsibility and aim to be the leading insurance web aggregator in the country.