About the role
The opening hours of our Customer Care Center are Monday to Thursday between 9AM and 6PM, and Friday between 9AM and 5PM
In this role, you will lead, manage and develop your team to deliver brilliant performance and a first-class personal experience for our current and future customers across the buying and ownership journey
As a team leader, you will be responsible for your team's productivity and performance targets making sure that the service levels are achieved
On a daily basis, you will develop, coach and support the Customer Care Advisors, and also to allocate, plan, and map tasks
You will support a culture of openness, transparency and high motivation in the business
Since you will be the only staff member on the team at the start, you will of course operate as a Customer Care Expert yourself
Have close collaboration with support functions in HQ/Markets
Have management related tasks such as daily briefings, team meetings, quality monitoring and conduct performance reviews
About the company
Polestar is a premium electric performance car brand based in Sweden as a joint venture between Volvo Cars and Geely Holdings. Founded in 2017, the company has cars on the road across Europe, North America and Asia.
What sets Polestar apart from other brands is its asset-light business model and a digital first, direct to consumer approach, enabling customers to browse their products and place orders online without the need for a showroom or dealership.
With the rise in electric cars as a sustainable alternative to family cars, it's clear to see Polestar is in a great position to manage the global shift away from fossil fuels and ride out the wave into a more sustainable, greener future.
