Customer Success Manager (SaaS + Sales-Focused)
Full-Time | Remote | 9:00 AM – 5:00 PM EST | Monday – Friday
🎯 Job Title: Customer Success Manager (SaaS + Sales Focused)
🏢 Company: PodPitch – AI-Powered Podcast PR SaaS
👋 Apply at https://PodPitch.com/CSM
⚠️ WARNING – This role is for experienced Customer Success professionals only.
If you’re new to CS, this will NOT be the right fit. Please do not apply if you are inexperienced at this.
🏢 About PodPitch
PodPitch.com is transforming how PR professionals and founders land podcast guest appearances—at scale. Our AI-powered platform automates podcast discovery, contact sourcing, pitch writing, and outreach. We're helping top agencies and teams streamline their PR process and drive real results.
🎯 The Role
We’re looking for a Customer Success Manager who’s equal parts people person and problem-solver. You’ll handle onboarding, support, and upsells—making sure every customer sees ROI and sticks around. You’ll be on the front lines: conducting onboarding calls, managing live chats, spotting upsell opportunities, and continuously improving our CX systems.
🛠️ Responsibilities
- Onboard new customers via scheduled 1:1 video calls (30–45 mins)
- Run proactive check-ins with existing accounts to drive retention
- Manage live chat and email support, escalating issues as needed
- Identify upsell opportunities during calls and check-ins
- Help customers with setup: account configuration, campaign strategy, client onboarding
- Create documentation and short-form Loom videos to improve self-serve support
- Track customer health, resolve issues, and collect feedback to share with the team
✅ Requirements
- 3+ years in Customer Success at a B2B SaaS company
- Strong communication skills: fast, clear, personable
- Comfort with video calls, screen sharing, and live troubleshooting
- Demonstrated experience with Zapier and HubSpot
- Highly organized and responsive in a remote work environment
- Sales instinct: you’re good at surfacing what the customer really needs
- Bonus: familiarity with Slack, Notion, Stripe, and async support tools like Intercom or HelpScout
🕘 Sample Daily Flow
- 9:00–9:30 AM – Review calendar, support queue, prep for calls
- 9:30–2:30 PM – Onboard 4–5 new customers (30–45 min calls)
- 2:30–3:00 PM – Send follow-ups, log notes, track upsell leads
- 3:00–4:30 PM – Additional check-ins or onboarding calls
- 4:30–5:00 PM – Handle live support, prep for next day, share insights
🎁 Why Join Us
- Startup ownership: Help build the CS function from the ground up
- Flexible & remote, with a close-knit and fast-moving team
- Real growth: This role can evolve into team leadership or sales
- PTO, sick days, and a team that values outcomes over micromanagement
📩 How to Apply
Go to https://PodPitch.com/CSM to apply to this job now.
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