Sales Operations Analyst

MAIN FUNCTION:

Provide a high level of customer service and support the sales team.

QUALIFICATIONS:

• Bachelor’s degree or equivalent preferred
• Two years related experience 
• Skilled in MS Excel, Word, PowerPoint
• Excellent communication skills, including ability to communicate effectively in English
• Excellent interpersonal skills
• Strong organizational skills

WORKING CONDITIONS:   

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

KEY RELATIONSHIPS:

• Customers
• PNY staff
• Procurement
• Engineering
• Manufacturing
• Shipping and Receiving

DUTIES AND RESPONSIBILITIES:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primary point of contact for customers
• Support the sales team by managing administrative tasks and customer service inquiries
• Enhance sales efficiency and elevate customer service quality
• Identify and assess customer needs
• Ensure efficient resolution of customer issues across various channels
• Answer customer questions about products and services
• Handle customer inquiries, processing orders, updating and allocating backlog
• Coordinate the logistics of customer orders
• Maintain Account Specific Data, Routing Guides and price lists
• Assist the primary sales team with managing customer relationships
• Provide updates on order status and shipment schedules to customers
• Inform customers about any delays or changes in their order status
• Engage in interdepartmental collaboration to achieve shared objectives
• Efficiently handle the issuance and entry of RMAs, ensuring accurate documentation and timely resolution
• Initiate and process replacement sales orders to address customer needs, maintaining high standards of service and accuracy
• Heavy email correspondence
• Assist in other areas, as assigned

COMPENSATION:

The base salary range for this position is $50,000 to $60,000; the exact salary depends on several factors such as experience, skills, education, and budget.

BENEFITS OVERVIEW:

We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.