- Location
- New Delhi, Delhi, India
- Job type
- Full-time
Required skills
- PowerBI
- Azure
- communication skills
- DevOps
- Jira
- Kanban
- ServiceNow
About the role
ERM
Website:
erm.com
Job details:
2.1 Roadmap Management
- Create and maintain detailed projects, program and portfolio of plans, including coordination of project managers
- Maintain the 12‑month rolling roadmap, ensuring timelines, dependencies, and delivery data are always current.
- Identify inconsistencies or anomalies (timeline clashes, missing milestones, sequencing issues) and flag them early.
- Provide planning support for initiatives (critical path, task structuring, dependencies) based on roadmap and Jira data.
2.2 Jira Administration & Tooling Support
- Own Jira/Azure DevOps configuration and maintenance: create and maintain boards, workflows, fields, dashboards, filters, and automation.
- Act as the team’s Jira SME, supporting users, resolving queries, and ensuring consistent use of structures and statuses.
- Build delivery dashboards and views that support progress reporting, capacity tracking, and PMO insights.
- Knowledge, Skills & Experience
Essential
- Hands‑on Jira administration skills (boards, workflows, dashboards, JQL, configurations). PowerBI knowledge would be a plus.
- Experience of ITSM & work management platforms (ServiceNow, Jira, …)
- Strong planning and scheduling capability with experience maintaining roadmaps or delivery timelines.
- High attention to detail and ability to detect inconsistencies or risks from delivery data.
- Comfortable supporting teams on tooling and ways of working (e.g., kanban/scrum structures, task updates).
- Analytical and data‑driven mindset: able to translate tooling data into simple insights.
- Excellent communication skills and ability to guide colleagues in using Jira effectively.
- Personal Attributes
- Highly organised with strong attention to detail.
- Comfortable working with delivery and technical teams.
- Proactive and able to spot inconsistencies or risks early.
- Clear communicator who can translate delivery data into understandable insights.
- Structured approach to planning and problem solving.
- Role Dimensions
- Works closely with PMO Manager, IT Business Partners, Delivery Leads, and teams using Jira.
- Supports governance, reporting cycles, and roadmap reviews across the IT portfolio.
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