Guest Service Ambassador | The Windsor Suites Philadelphia | Modus by PM Hotel Group

Who We Are

• A smaller company with the opportunity to get involved in more than just your day-to-day role.
• We have an entrepreneurial spirit. We are an independent lifestyle brand that is constantly evolving.  We are open-minded individuals who embrace change.
• We are collaborative leaders who take ownership of our areas of expertise, yet have an eye on the big picture, the entire hotel experience.
• Passionate team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.

 

Guest Services Ambassador

We’re looking for a Guest Services Ambassador who is a hard-working, friendly, charismatic person who wants to personalize the guest experience.  The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team.

 

What You Will Be Doing

• Provide exceptional personalized customer service and experiences to guests.
• Live like a local. Knowledge of the neighborhood and city.
• Think on your feet, use good judgement and problem solve in a fast-paced environment.
• Provide support to guest services leaders and the entire hotel team.
• Create a warm and welcoming atmosphere.

What We’re Looking For

• Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.
• Exceptional communication skills both verbal and written.
• Knowledgeable in Microsoft Office.
• Open availability required. Must be prepared to work various shifts including overnight from 11pm - 7am.

 

What’s In It for You

• Generous health, dental and vision insurance (and more!) available from day 1
• Access to free virtual fitness classes and discounted in-person memberships
• Gifted PTO on Day 1 + paid holidays
• Paid Parental Leave
• Tuition reimbursement opportunities – when you grow, we grow!

 

Non-Negotiables (Our Core Values)

• SERVE OTHERS. Have genuine care for others. Work towards a more sustainable future.
• LIVE 360. Practice work-life balance. Promote psychological safety.
• BUILD A POSITIVE TEAM. Listen to and learn from each other. Embrace our differences.
• COMMUNICATE. Share goals and successes. Be honest and straightforward with everyone.
• BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
• TAKE OWNERSHIP. Be accountable for your behavior and results. Maximize resources, do more with less. Have integrity and use good judgement.
• LEARN + INNOVATE. Treat every day as an opportunity to grow. Be creative and think outside the box.
• BE INNOVATIVE. Create new ideas that prove useful.
• EMBRACE CHANGE. Remain flexible and agile to thrive in an evolving world.

 

Two more things . . .

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

 

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