Guest Service Agent | Homewood Suites| Franklin Tennessee
PM Hotel Group
- Location
- Franklin, Tennessee, United States
- Job type
- Full-time
Required skills
- Property Management System
- Guest management system
About the role
- Front Desk Operations: Registering guests, issuing room keys, and managing check-out procedures, often using specialized property management systems.
- Guest Relations: Greeting guests, responding to inquiries, and resolving complaints promptly to ensure satisfaction.
- Communication: Acting as a liaison between guests and departments like Housekeeping and Maintenance.
- Administration: Handling cash and credit card transactions, managing billing, and maintaining accurate records.
- Safety & Security: Ensuring guest privacy, maintaining a secure, clean, and organized front desk area.
About PM Hotel Group
Manages and operates branded and independent hotel properties.
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