Arabic Speaking Training Programs Associate

This is an operations role working within the operations team of a large training company. The role involves the day to day handling of training courses, from material preparation, to being onsite handling participants, and post course reporting. This is not a role that leads to the position of "Trainer", you will not be required to deliver training as part of this role.

Job description / role:

Preparation of courses (public and in-house)

• Preparing and managing logistics
• Collecting, proofing and preparing materials from trainers and production department
• Coordinating with Facilitators (trainers) and Meirc departments

Coordinating courses (public and in-house)

• Opening and closing courses (public speaking)
• Participant management and customer service
• Post course administration

Administration and team assistance

• Collecting, proofing and editing external and internal documentation
• Organizing company databases (shared drive/folders, web-based course apps)
• Periodic reviews/checks of company tracking tools, databases and marketing tools (e.g. spreadsheets, ERP entries, website)

Course design and enhancement

• Selecting and preparing new courses (topics) and categories
• Working to enhance, edit and improve existing courses
• Adding new associations or certifications
• Identifying and implementing improvements to course operations procedures

Trainer recruitment

• Identifying new trainers for additional topics and for Arabic courses
• Finding backups or replacements for existing trainers

Consulting / assessment services

• Manage portfolio of consulting services
• Lead administration of consulting services

Requirements / credentials:

Experience required:

• Minimum of 5-years’ experience in administration or operations in the GCC
• Minimum of 3-years’ experience within either the training, conference or events industries in the GCC
• Worked within small teams
• Client-facing experience

Education required: University degree

Languages required: Fluent in English and Arabic (speaking, reading and writing);

Computer skills: Fluidity with Microsoft Office (e.g. Outlook, Excel, PowerPoint, Word, OneDrive), Zoom and other online meeting platforms, and basic knowledge of LinkedIn

Ability to travel within the UAE, and to hotels early mornings on Sunday

Can work Sunday to Thursday (and occasionally Monday to Friday, if needed)

Currently located in the UAE

UAE driver’s license is required

Characteristics/skills:

• Integrity and reliability
• Organized
• Project management skills
• Confident public speaker
• Process driven
• Strong administrative skills, and attention to detail
• Excellent verbal and written communication skills
• Flexibility and adaptability to workload and to new responsibilities
• Ability to work independently, manage own workstreams and multitask
• Task-oriented while maintaining a positive attitude

References (minimum 1 from previous employer) will be required if invited for a final round interview