Customer Support Executive (B2B SaaS Support)

We're hiring a Customer Support Executive (B2B SaaS Support) — full-time, work from our office in Kasturi Nagar, Bangalore. At PluginHive (Solvilor Technologies Pvt Ltd), we power over 600K+ shipments every month for merchants on Shopify, WooCommerce, and AdobeCommerce. Our apps integrate with global carriers like FedEx, UPS, Delhivery, and Amazon, helping businesses automate and scale their shipping operations. We're looking for a Customer Support Executive with 2+ years of real experience supporting USA-based B2B customers. This is not B2C or telesales — it's genuine product and technical support through email, chat, and on-call assistance (no cold calls). What You'll Do: Provide email, chat, and on-call support to B2B customers (mostly US-based merchants) Troubleshoot and resolve product and configuration issues for Shopify, WooCommerce, and AdobeCommerce users Collaborate with internal product and tech teams for escalations and feedback Maintain structured case records using Zendesk or similar tools Requirements: Minimum 2 years of B2B SaaS or technical support experience, preferably with US clients Excellent written and spoken English communication Strong problem-solving and debugging skills Familiarity with eCommerce platforms (Shopify, WooCommerce, Magento) is a plus Comfortable working night shifts (US hours) Preferred: Experience using support tools like Zendesk, Freshdesk, or Intercom You'll be working with real merchants — solving meaningful problems every day, not following scripts.

At PluginHive (Solvilor Technologies Pvt Ltd), we power over 600K+ shipments every month for merchants on Shopify, WooCommerce, and AdobeCommerce. Our apps integrate with global carriers like FedEx, UPS, Delhivery, and Amazon, helping businesses automate and scale their shipping operations.