Platform Technology- Sr Analyst
EXL
- Location
- Noida, Uttar Pradesh, India
- Job type
- Full-time
About the role
EXL
Website:
exlservice.com
Job details:
- Maintaining Production Issues Tracking spreadsheet
- Generate reports as defined on regular basis
- Generate adhoc reports as requested
Others
- Anticipate future needs based on current usage and make recommendations for the same
- Review daily reports and recommend changes based on trends
- Interface with the Application Development team / Database Team to help address, define and resolve problems as they occur
- Acknowledge and communicate reported issues
- Escalate issues based on urgency and business impact
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