MediaMint
Website:
mediamint.com
Job details:
About the Role
As an L2 Platform Support Engineer, you will handle advanced troubleshooting, root-cause analysis, and platform-level issue resolution. You will receive escalations from L1, work closely with Engineering and L3 teams, and contribute to improving system reliability, monitoring, and support processes.
Responsibilities
- Act as the primary escalation point for L1 support engineers
- Diagnose and resolve medium to high complexity issues related to platform functionality, APIs, integrations, and data flows
- Perform root cause analysis (RCA) and document findings clearly
- Troubleshoot APIs, integrations, databases, and cloud-based services
- Analyze logs, metrics, and alerts
- Collaborate with Engineering, Product, and L3 teams
- Improve runbooks, SOPs, and knowledge base articles
- Mentor L1 engineers
- Participate in on-call rotations
Qualifications
- 5-7 years of experience in Technical/Application/Platform Support
Required Skills
- Strong understanding of APIs (REST), HTTP, JSON
- Experience with log analysis and production troubleshooting
- Linux and SQL knowledge
- Strong communication and problem-solving skills
Preferred Skills
- SaaS or cloud platform support experience
- API security concepts (OAuth, API keys)
- Scripting knowledge (Python/Bash)
- Monitoring tools exposure
- CI/CD or deployment troubleshooting experience
Interested? Apply Here
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