Infomatics Corp
Website:
infomaticscorp.com
Job details:
Role: Platform Engineer MS365 Satelite & Other Collab
Work Location : Koregaon Park, Pune
Work model: Hybrid working (3 days / week in office)
Work hours: CET Time zone (9 hours)
Goals and deliverables
- Support Operation:
- Act as L3 to resolve escalated incidents from L2 and helpdesk
- Intervene on the resolution of complexed incidents in collaboration with other technical domains
- Contribute and maintain RCA documents
- Analyze recurring incidents to identify root causes and implement corrective/preventive measures to minimize future occurrences.
- Oversee the lifecycle of user accounts and licenses (access to specific licenses/features, license cleaning, etc.).
- Maintain accurate and up-to-date system configurations.
- Support the SME in the delivery of specific reporting and analysis.
- Support the SME in the governance with 3rd party services connected to MS365 ecosystem
- Participate and contribute in operational committees and meetings with SME and Platform managers focusing on operation and support KPIs
- Support technical planning, testing, and implementing changes to the services.
- Continuous Improvement and Transformation:
- Identify opportunities for process improvement and automation to enhance operational efficiency.
- Execute security controls, policies and related governance to improve the platform’s security (ex: 3rd party governance, Oauth restrictions, etc.)
- Contribute to transformation projects by bringing your knowledge and technical expertise of these services (ex: service version upgrade, build of a new integration, service evolutions.).
- Documentation and Training:
- Develop and maintain
- HLD/LLD of applications
- Incident Resolution Matrix
- Knowledge base support articles
- User guides and training materials for helpdesk and users
- Contribute to building a comprehensive documentation of the application’s architecture, processes and procedures (ex: service requests, account lifecycle management, integrations, etc.).
Education and Experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in supporting the operations of related applications
- Strong understanding of such tools and technologies, and knowledge of their ecosystem.
- Relevant certifications (e.g., MS365, ITIL,) are a plus.
Skills and Behavioral Competencies
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and manage time effectively.
- Customer-centric approach to support.
- Attention to detail and accuracy.
- Understanding of ITIL v4 service management principles.
- Passion for technology and a desire to learn new skills.
Language Skills
- Proficiency in speaking and writing in English
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