FedEx
Website:
fedex.com
Job details:
This role is titled - Customer Experience Planning and Engineering.
Location of job - Building 6, Tower C, Cyber City Gurugram, Sector 24
Who we are
At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.
This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.
Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.
Our Values
We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.
With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next
Awards
- FedEx was ranked No. 18 on Fortune’s “World’s Most Admired Companies” All-Star List in January 2026, marking its 26th consecutive year in the top 20. FedEx remains the highest-ranked delivery company on the list.
- Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023,2024 and 2025.
- FedEx in India is Great Place To Work® Certified (2025-2026)
What you will do
Learning & Development (L&D)
- Design and support learning and development initiatives aligned with operational needs
- Plan and deliver end-to-end training programs for new hires to ensure operational readiness.
- Partner with SMEs and Operations to ensure training relevance and accuracy.
- Monitor early-stage performance and refine training content accordingly
- Identify skill gaps through performance data and propose targeted training programs.
- Measure training effectiveness and drive continuous improvement.
Quality Audits & Governance
- Conduct regular quality audits to ensure adherence to defined processes, policies, and performance standards.
- Analyze audit findings to identify trends, gaps, and risk areas, and implement corrective and preventive actions.
- Collaborate with Operations to drive continuous quality improvement initiatives.
Data Analytics & Insights
- Perform data analysis on operational, quality, and training performance metrics to identify trends, patterns, and improvement opportunities.
- Generate data-driven insights to support decision-making and business strategy.
- Design and maintain dashboards and reports to provide visibility into key performance indicators (KPIs).
- Translate complex datasets into actionable recommendations for stakeholders.
Data Visualization
- Develop intuitive data visualizations (dashboards, charts, presentations) using tools such as Excel, Power BI, or similar platforms.
- Present insights in a clear and impactful manner to leadership and cross-functional teams.
- Ensure consistent and standardized reporting frameworks across projects.
Process Improvement
- Identify opportunities for process optimization and standardization using data-backed analysis.
- Drive continuous improvement initiatives to enhance efficiency, quality, and customer experience.
- Develop and maintain SOPs, process documentation, and best practices.
You will be a great fit if you
- Solid understanding of quality frameworks, L&D methodologies, and operational processes
- Open to work in permanent night shift role.
- Strong expertise in data analytics, reporting, and visualization tools (e.g., Excel, Power BI)
- Excellent analytical thinking, problem-solving, and critical reasoning skills
- Experience in project management and cross-functional stakeholder management
- Strong communication and data storytelling abilities
- Ability to manage multiple priorities in a fast-paced environment
What you can expect
- Attractive remuneration package
- Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects
- A supportive and inclusive work environment.
- Mentorship and guidance from industry professionals.
- Exposure to real-world projects and challenges in Marketing, Operations and other functions.
- Valuable skills and experience to enhance your resume.
- Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be
Our Commitment to Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Interested to join Team FedEx?
Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.
If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.
Click on Apply to know more.