Technical Support

Overview: The Technical Support role is vital to the organization as it is responsible for providing technical assistance and support to internal and external customers. This position plays a key role in maintaining customer satisfaction and contributing to the overall success of the company by ensuring that technical issues are resolved efficiently and effectively. Key Responsibilities: Responding to customer inquiries and providing technical support via phone, email, or in person Diagnosing and resolving technical hardware and software issues Documenting and tracking customer interactions and issue resolution in a CRM system Collaborating with other teams to escalate and resolve complex technical issues Creating and updating knowledge base articles to facilitate customer self-service Assisting in product testing, quality assurance, and product documentation Training customers on how to use and troubleshoot software and hardware products Staying up-to-date with product developments and learning new technologies Participating in on-call rotations for after-hours support Ensuring customer satisfaction through effective communication and timely issue resolution Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field Proven experience in a technical support or help desk role Strong understanding of computer systems, mobile devices, and other tech products Excellent problem-solving and analytical skills Ability to communicate effectively with technical and non-technical individuals Experience with CRM systems and ticketing platforms Knowledge of networking, operating systems, and software applications Ability to multitask and prioritize in a fast-paced environment Certifications such as CompTIA A+, Microsoft Certified Professional, or equivalent Prior experience in customer service and support Strong attention to detail and organizational skills Flexibility to work shifts and weekends as needed Ability to work independently and as part of a collaborative team Familiarity with remote desktop applications and remote support tools Understanding of ITIL framework and best practices

we are well established company since 2017. At InnovateNuo Solutions, we are passionate about using technology to solve business problems. Whether you need an enterprise software solution, a custom web application, a digital marketing campaign, an eCommerce platform, or a game development project, our team of experts is here to help you. We pride ourselves on delivering high-quality work on time and on budget. Let us help you take your business to the next level.