L1/L2 IT Support Engineer - Managed IT Services (US Clients)

We are hiring L1/L2 IT Support Engineers to support our US-based customers as part of our Managed IT Services team. The role focuses on day-to-day user support, identity and device management, and Microsoft cloud ecosystem operations. You must be comfortable delivering remote support within a modern, cloud-first IT environment. Key Responsibilities: Handle user onboarding/offboarding in Entra ID and Microsoft 365 Manage login issues, MFA enrolment, and authentication troubleshooting Support devices through Intune, including policies, compliance, and app deployments Troubleshoot M365 applications (Outlook, Teams, OneDrive, SharePoint) Resolve L1/L2 tickets: desktops/laptops, OS issues, VPN, peripherals, and connectivity problems Provide timely updates and maintain accurate documentation Collaborate with L3 teams for escalations Adhere to ITSM processes (incident, request, change management)

PIT Solutions (P) Ltd