SAS Coordinator

Pinkerton

Location: Mumbai, Maharashtra, India
Job type: Full-time

Required skills

MS Office
Dashboarding tools

About the role

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The SAS Coordinator is a technical role responsible for remote supervision, coordination, and operational reliability of Security Automation Systems across business branches and corporate offices. This includes Access Control System (ACS), Fire Alarm Systems (FAS), and CCTV Surveillance Systems.

The role focuses on system health monitoring, alarm handling, incident coordination, vendor and IT/network coordination, data management, troubleshooting, RCA/CAPA, and ensuring smooth 24x7 Command Centre operations through effective communication, documentation, and follow-up.

Represent Pinkerton’s core values of integrity, vigilance, and excellence.
1. FAS & CCTV Systems Health & Alarm Monitoring
· Monitor online/offline health status of FAS and CCTV systems across all branch offices.
· Ensure continuous availability and operational health of all security and surveillance systems.
· Identify anomalies, snags, and failures; escalate promptly as per escalation matrix.
· Perform troubleshooting and coordinate with vendors, IT, and internal teams for resolution to rectify the system snags.
· Track all tickets/issues till closure and maintain accurate system logs.
· Proactively monitor CCTV recording health and investigate recording or connectivity failures.
· Update real-time dashboards, trackers, and status reports, and circulate updates to relevant stakeholders.
· Monitor System Alarms and investigate he same in technical ways.
· Prepare Incident Reports from any system failure with RCA and CAPA analysis.

2. Access Control System Operations
· Perform daily health monitoring of Corporate Office Access Control Systems.
· Generate and share Access Door Health Status Reports with designated SPOCs.
· Activate employee access cards based on authorized email/system triggers, ensuring correct access privileges.
· Generate time logs, activity logs, and access reports as per business requirements.
· Ensure timely deactivation of access cards in case of exit, resignation, damage, or disablement.
· Manage System Configurations such as – Access Grouping/ Privileges, Access Card Format, Data Fields, Report Structuring, User Privileges, Data Retentions and Disposal on system, etc.
· Maintain Access Card Inventory Register.
· Coordinate with vendors for ID card printing and delivery.
· Manage safe disposal of exited employee ID cards and maintain audit records.

3. Communication & Coordination
· Act as a communication bridge between the Command Centre operations team and internal/external stakeholders.
· Maintain continuous and effective communication with security teams, IT teams, vendors, and emergency agencies.
4. MIS & Data Management –
· Generate, maintain, and archive Command Centre operational data and logs.
· Prepare and circulate daily, weekly, and monthly MIS reports for management review.
· Ensure data accuracy, completeness, and timely submission.
· Maintain structured records for alarms, incidents, access logs, and system health.
· Perform periodic data reconciliation across dashboards, logs, and reports.
· Identify data mismatches, report discrepancies, and follow up for corrections.

5. Internal Project Coordination
· Coordinate with internal departments and vendors for security-related internal projects.
· Track project milestones and dependencies on a real-time basis.
· Proactively highlight risks, constraints, and dependencies, and assist in timely resolution.
· Maintain project status trackers and provide regular project updates.
All other duties, as assigned.

Engineering Degree or Diploma (Electronics / Electrical / IT / Instrumentation or relevant technical stream)

Technical & Functional Skills –

Strong understanding of Access Control Systems, CCTV Surveillance, and Fire Alarm Systems.
Experience in remote technical supervision via command centre operations.
Knowledge of incident management, RCA, CAPA, and escalation mechanisms.
Proficiency in MS Office (Excel, Word, PowerPoint) and basic dashboard/reporting tools.
Ability to handle multiple tasks simultaneously under pressure.

Communication Skills

Strong verbal and written communication skills.
Ability to communicate clearly with technical teams, vendors, and emergency services.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

Regular computer usage.
Occasional reaching and lifting of small objects and operating office equipment.
Frequent sitting, standing, and/or walking.
Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

About Pinkerton

Global provider of corporate risk management and security services.

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