Staff BI Data Analyst

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The CX Operations team harnesses a wealth of data from our individual functions & business systems and presents them using intuitive, action-oriented reporting that empowers the entire organization. You will report to the Director of CX Operations and will play an important role in Ping's commitment to elevate data-driven decision making. As a Business Intelligence Insights Data Analyst, you will work closely with cross-functional business stakeholders and the company's Data Services team to develop and enhance enterprise reporting, underlying data structures & processes, and ad hoc analyses. Main Responsibilities: Work cross-functionally within the CX organization to define and track appropriate KPIs for the GSO, Customer Success, Renewals and Professional Services teams Data cleaning: Identify and correct errors in raw data sets Build dashboards that empower quick data access and self-service for colleagues across different functions Collaborate with GSO, Customer Success, Renewals and Professional Services Managers to analyse usage and adoption trends to understand user behaviour Conduct in-depth analysis to understand the dynamics behind different KPIs proactively identifying opportunities for improvement. Define, develop, and maintain Business Intelligence reporting in Tableau, working closely with business stakeholders, and identifying & translating complex business requirements into solution designs. Document requirements in the form of Epics and User Stories in JIRA with clearly defined acceptance criteria. Lead demonstrations, data validation, and occasional enablement activities around the release of new reports, dashboards, or enhancements. Participate in establishing best practices, templates, policies, tools, and partnerships to expand and mature the capabilities of the CX Business Intelligence team.

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.