Manager, Customer Success

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. You Will: Report to the VP of Customer Success Lead a team of Customer Success Managers (CSM's) working with our clients to ensure that they are successful with Ping solutions. Select, develop, and evaluate personnel to ensure the efficient operation of the function. Conduct regular account review meetings with CSM's and regular one-on-ones to discuss growth. Be the primary point of contact for regional Ping leadership. Provide best practice templates, scripts, playbooks, etc. to team Recruit and train new team members as needs arise Manage ongoing customer needs to improve customer retention and loyalty Engage with customer executives and other influential stakeholders to identify, define, track and measure the impact of Ping solutions to our customers. Advocate customer needs/issues cross-departmentally with Product Management, Engineering, Support, etc. Be the first escalation point for your team and customers Build tools and processes needed to support our goals and your team's engagement with customers. You Have: At least 5 years of customer facing Enterprise Software experience in a Customer Success, Sales, Account Management or Project Management role Experience driving software implementation and adoption best practices Comfort with senior level executives across corporate functions at Ping and within the customer Technical competency to learn customer use cases and architectural requirements for Ping solutions

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.