Receives and responds to inquiries, concerns, complaints, and requests for assistance regarding areas of responsibility;
Researches Advanced Metering Infrastructure (AMI) water and reclaimed water meters actively utilizing SAP S4/ HANA, Beacon, WaterSmart, ESRI (GIS), CityWorks;
Resolves issues with AMI water meter Alerts, e.g., cellular endpoint device tampering (no communication within 48 hours), no recent endpoint communication (readings can’t be obtained), meter/encoder alarms (potential encoder removed, or reached temp limit), and encoder communication error (communication error between encoder and endpoint);
Investigates and reports water theft;
Attends meetings, workshops, training, etc., as appropriate to enhance job knowledge and skills;
Inspects meter conditions in the field as necessary: functionality issues, reads meters and conducts meter flow/consumption tests;
Participates in field activities such as move-in reconnections, move-out’s, terminations and customer requested disconnects/reconnections;
Performs field investigations, e.g., high bills, meter to property, covered meters, locating devices, and re-reads per customer request;
Researches and resolves customer problems that cannot be resolved by other customer service staff;
Performs other related duties as assigned.
What Will You Need?
High school diploma or GED that includes one (1) year of experience in public contact related work or outdoor field work; or
One (1) year of post high school technical or college level courses; or
An equivalent combination of education, training, and/or experience.
Florida Driver's License or Florida Commercial Driver’s License and endorsement, if any.
Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
Sufficient physical strength and agility to permit walking or driving all day under varying weather conditions.
Other knowledge, skills, abilities, and credentials required for a specific position.