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Customer Service Supervisor ( Department Promotion Only)

Salary

$49k - $76k

Min Experience

3 years

Location

Florence, Arizona, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

About the Department

Work Life Balance - Wellbeing.png

When we take good care of our employees, they take good care of our citizens. We are dedicated to providing our employees with a healthy work/life balance through paid vacation, paid sick leave, paid holidays, and don’t forget paid sabbaticals every five years. We invest in your well-being with affordable healthcare plans and monthly wellness events. We secure your future with highly sought-after retirement plans. We invest in you every day. Pinal County offers a rewarding experience and meaningful work. Find your purpose here in Pinal County and help us make a difference in our community.
  • An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance. 
  • Paid Vacation And Sick Leave
    • 15 Vacation Days Accrued Annually Starting Day One
      • After Three (3) Years of Service, 18 Vacation Days Accrued Annually
      • After Five (5) Years of Service, 20 Vacation Days Accrued Annually
  • 13 Sick Leave Days Accrued Annually Starting Day One
  • Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
  • Paid Sabbaticals Every Five (5) Years
    • Two-Week Sabbatical After Five Years of Continuous Service
    • Three-Week Sabbatical After Ten Years of Continuous Service
    • Four-Week Sabbatical After Fifteen Years of Continuous Service
    • Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
  • Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
  • Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
    • Some Medical Plans with Zero Employee Premium Cost
  • Dental and Vision Plans 
  • Comprehensive Wellness Program
    • Quarterly Wellness Challenges 
    • Vision Exams and Optometry Events Onsite
    • Vaccination Clinics
    • Onsite Mammogram and Prostate Screening Events
    • Skin Cancer Screening Events Onsite
    • Biometrics and Health Screening Events Onsite
    • Financial Health and Retirement Planning Events Onsite & Online
    • Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
  • Tuition Reimbursement Program
  • Alternative Work Schedules
  • Telehealth 
  • Qualified Employer - Public Service Loan Forgiveness Program - Department of Education
  • Employee Assistance Program with Ongoing Training & Development Options
  • Civil Service Leave 
  • Van Pool Options
  • Short-Term Disability – Employer Paid
  • Basic Life Insurance - Employer Paid
  • Flexible Spending Accounts for Dependent Care and Medical Expenses
  • Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance


Working at Pinal County is an investment in YOU.  

Apply today and find out why Pinal County is more than just a job. 


 Before you apply, watch this video to learn helpful tips for completing an application at Pinal County: 

Application Tips


JOB SUMMARY
Supervise the day to day operations and customer service permitting activities of the One Stop Shop (OSS) program, oversee fee collections for Community Development, Public Works, and Air Quality, and serve as the backup Ombudsman for the Community Development Department by assisting citizens and applicants with various issues in addition to guiding them through the development approval process under general supervision.

Position Duties


  • Supervise the customer service counter, respond to inquiries, evaluate requests, resolve complaints, provide information, and collect fees for services.
  • Evaluate services provided and recommend operational improvements to the manager.
  • Supervise and schedule staff, assign projects and duties, meet regularly with staff to discuss and resolve workload and technical issues, review project work, monitor operations, assure project deadlines and performance standards are met.
  • Oversee fee collections for Air Quality, Building Safety, Environmental Health, Hearing Office, Community Development, Public Works, and Impact Fee Program, review revenue receipts, and reconcile bank deposits.
  • Track and report financial and operational performance data, review technical documents and other records to evaluate data quality and accuracy, and identify and correct errors and inconsistencies in documents and reports.
  • Provide educational assistance to applicants regarding the process for evaluating and approving proposed development projects.
  • Act as an advocate for fairness and as a source of information and referral, aid in answering individuals’ questions, and assist in the resolution of concerns and critical situations.
  • Monitor, coordinate, and provide training for the Customer Service staff to ensure consistency in the execution of development application processes and systems, including electronic submittals.
  • Act as a neutral and impartial party in resolving dispute resolutions that may arise.
  • Evaluate internal and external processes and workflows to identify and assist with minimizing obstacles.
  • Promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
  • Maintain absolute confidentiality of work-related issues, customer records and restricted County information.
  • Perform other related duties as required.

Minimum Qualifications


  • Associate’s degree in Business or Public Administration, or a related field.
  • Three (3) years of customer service, accounting and computer experience of which one year of experience must be in a lead or supervisory capacity.
  • Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
  • Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Other Qualifications


  • Knowledge of Federal, state, and regional rules, regulations, and accountability standards governing development services.
  • Knowledge of principles and methods of application permitting and plan review.
  • Knowledge of regional building codes and ordinances, property descriptions, and zoning standards.
  • Knowledge of business and personal computers and standard software applications.
  • Knowledge of principles of record keeping and records management.
  • Skill in applying relevant Federal, state, and regional rules, regulations, and accountability standards governing development services.
  • Skill in compiling and analyzing data, preparing and maintaining accurate records, and generating reports.
  • Ability to assess and prioritize multiple tasks, projects, and demands.
  • Ability to plan and coordinate the work of others.
  • Ability to monitor and control the confidentiality of files and reports.
  • Ability to analyze customer service issues, evaluate alternatives, and develop recommendations for solving problems.

PHYSICAL DEMANDS
The work requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, stand, hear, speak, walk, operate motor vehicles and demonstrate mental and visual acuity.

 WORK ENVIRONMENT
Work is performed in an office environment and may periodically have unpredictable requirements or demands.

NOTICE TO APPLICANTS


 We appreciate your interest in our employment opportunities. At Pinal County, we value

professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration, 

which may impact your future Pinal County applications.  


The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.


Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources. 
 

All qualified candidates eligible to work in the United States are welcome to apply. 

However, visa sponsorship is not available.  

Pinal County does not participate in STEM Optional Practical Training (STEM OPT).


Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening.  If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law.  


Work in this classification requires an individual to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description. 


This is an internal promotion opportunity for current employees of the Assessor's department only. You must be a current employee to be considered for this position

About the company

Providing public services and administration for Pinal County, Arizona.

Skills

accounting
customer service
operational improvements