Customer Service Supervisor ( Department Promotion Only)

About the Department

Working at Pinal County is an investment in YOU.  

Apply today and find out why Pinal County is more than just a job. 

 Before you apply, watch this video to learn helpful tips for completing an application at Pinal County: 

Application Tips

Position Duties

• Supervise the customer service counter, respond to inquiries, evaluate requests, resolve complaints, provide information, and collect fees for services.
• Evaluate services provided and recommend operational improvements to the manager.
• Supervise and schedule staff, assign projects and duties, meet regularly with staff to discuss and resolve workload and technical issues, review project work, monitor operations, assure project deadlines and performance standards are met.
• Oversee fee collections for Air Quality, Building Safety, Environmental Health, Hearing Office, Community Development, Public Works, and Impact Fee Program, review revenue receipts, and reconcile bank deposits.
• Track and report financial and operational performance data, review technical documents and other records to evaluate data quality and accuracy, and identify and correct errors and inconsistencies in documents and reports.
• Provide educational assistance to applicants regarding the process for evaluating and approving proposed development projects.
• Act as an advocate for fairness and as a source of information and referral, aid in answering individuals’ questions, and assist in the resolution of concerns and critical situations.
• Monitor, coordinate, and provide training for the Customer Service staff to ensure consistency in the execution of development application processes and systems, including electronic submittals.
• Act as a neutral and impartial party in resolving dispute resolutions that may arise.
• Evaluate internal and external processes and workflows to identify and assist with minimizing obstacles.
• Promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
• Maintain absolute confidentiality of work-related issues, customer records and restricted County information.
• Perform other related duties as required.

Minimum Qualifications

• Associate’s degree in Business or Public Administration, or a related field.
• Three (3) years of customer service, accounting and computer experience of which one year of experience must be in a lead or supervisory capacity.
• Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Other Qualifications

• Knowledge of Federal, state, and regional rules, regulations, and accountability standards governing development services.
• Knowledge of principles and methods of application permitting and plan review.
• Knowledge of regional building codes and ordinances, property descriptions, and zoning standards.
• Knowledge of business and personal computers and standard software applications.
• Knowledge of principles of record keeping and records management.
• Skill in applying relevant Federal, state, and regional rules, regulations, and accountability standards governing development services.
• Skill in compiling and analyzing data, preparing and maintaining accurate records, and generating reports.
• Ability to assess and prioritize multiple tasks, projects, and demands.
• Ability to plan and coordinate the work of others.
• Ability to monitor and control the confidentiality of files and reports.
• Ability to analyze customer service issues, evaluate alternatives, and develop recommendations for solving problems.

NOTICE TO APPLICANTS

 We appreciate your interest in our employment opportunities. At Pinal County, we value

professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration, 

which may impact your future Pinal County applications.  

Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources. 
 

All qualified candidates eligible to work in the United States are welcome to apply. 

However, visa sponsorship is not available.  

Pinal County does not participate in STEM Optional Practical Training (STEM OPT).

Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening.  If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law.  

Work in this classification requires an individual to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.