Job Title: Trainees - Customer Support (Canada Voice Locations : Anywhere in South India (Karnataka, Tamil Nadu, Kerala, Andhra Pradesh)
Experience: Fresher (0-6+ months)
No Age Limit (provided candidates meet the requirements listed in the job description below)
Shift Timings
Hours of Operation:
Sunday to Thursday: 10:30 PM TO 12:30 PM IST
Friday & Saturday: 10:30 PM TO 2:30 PM IST
Customer Support Trainees (Canadian voice process) will be assigned any 9-hour shifts within the designated hours of operation.
Qualifications: Graduation in any stream
No Age limit
Job Summary
- We are looking for dynamic and customer-focused individuals to join our team (Freshers and those with up to 6+ months of experience) to join our team as Trainee - Customer Support for our Canada Voice Process.
- Successful candidates will undergo a structured training program, as detailed below:
Training Period: All trainees will receive comprehensive Customer Support training for an initial period of 2 weeks. This training will cover all the essential skills and knowledge required to excel in the role.
Certification: After the initial training period, trainees will be required to undergo a Certification process. This phase will last up to a maximum of 4 weeks, during which your understanding and performance will be assessed.
Employment Offer: Upon successful certification, trainees will be offered full-time employment as Customer Support Executives.
- This structured training program will provide you with the necessary tools to succeed in the role and become an integral part of our team.
- In this role, you will handle voice support for customers of a popular pizza chain, delivering excellent service and ensuring customer satisfaction.
Key Responsibilities
- Handle inbound and outbound calls with customers in the Canada region.
- Assist customers with inquiries related to menu items, pricing, delivery, and order taking.
- Resolve customer complaints or concerns in a professional and timely manner.
- Log all interactions in the system accurately and comprehensively.
- Provide detailed information about promotions, deals, and new products.
- Process orders, track deliveries, and troubleshoot issues as needed.
- Maintain extensive product knowledge to offer effective solutions.
- Follow company policies and ensure consistent, high-quality customer service.
- Collaborate with teams to enhance service delivery and customer experience.
- Maintain a positive, empathetic, and professional demeanour with customers.
- Monitor and handle emails and social media inquiries when required.
Required Skills And Qualifications
- Excellent communication skills, both verbal and written, in English.
- Strong multitasking skills and ability to meet deadlines.
- Effective problem-solving skills with professionalism in handling challenges.
- Capable of working in a fast-paced environment with high call volumes.
Flexibility to work rotating shifts, including weekends and holidays.
Prerequisite for WFH Candidates from South India Locations
- Laptop and Broadband Connection:
- Candidates from South India applying for Work From Home (WFH) must have their own reliable laptop and a stable high-speed broadband connection to perform efficiently in the role.
What We Offer
- Opportunity to work with a leading ITES company and global clients.
- Exposure to advanced customer experience management practices.
- A collaborative and supportive work environment at Technopark, Thiruvananthapuram / option to WFH if outside Trivandrum (but within South India)
- Transportation will be provided within a 30-kilometer radius of the office location.
Click here to apply
(ref:updazz.com)
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