Senior Business Operations Analyst, Payments Growth

1. The role would offer an opportunity to work on ops & growth related tasks & initiatives for Online Business. 2. Should possess an ability to work with multiple cross functional stakeholders. 3. Be responsible for handling day to day business operations and coordination with both external and internal stakeholders across varied industry segments. 4. Be responsible for management of monitoring, business reporting and any ad hoc reporting required from time to time. Proficient knowledge of excel/ google sheets is a must. 5. Strongly focused on execution, hustler, proactive learner with a go-getter attitude. 6. Merchant-first attitude. Coordination with various stakeholders while handling escalations on a day to day basis to provide prompt resolution to the merchants, ensuring best merchant experience. 7. Addressing internal queries, data requirements and escalations regarding category transactions. 8. Data Analytics Support & trendline reasoning - i. Monitoring & extracting relevant data points & MIS from our analytics dashboards for further actioning ii. Transaction analysis (increase/ dip) & follow-up with partners on reasons thereof iii. MCC mapping, coordination for MCC clean-up & monitoring iv. Biz & Product health analysis v. Track ETA vs closure of due analyses 9. Offers & CRM - Work closely with internal teams to set up offers, promotional 10. Collaborate with internal and external business + technical teams to spearhead integrations and go-live. 11. Following up for agreement closures and invoice payments. 12. Working with internal teams, to ensure timely account launches - by overseeing payment solution roll-outs. 13. Solving payments-related escalations and refunds & settlement-related issues 14. Providing a bridge between merchants' operations/ accounts teams and our internal stakeholders. 15. Identifying areas of operations that require automation and coordinating with stakeholders for implementation of the same.

PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.