MX, Business Intelligence, Associate Manager

Be an integral part of the Merchant experience strategy team and define the critical metrics to understand MX performance. Monitor performance trends and do data analysis for any interventions done to improve merchant experience. Collaborate closely with the internal to merchant experience teams like process design, Product operations, operations, Automation, etc. to highlight problems/inefficiencies identified by right analytical problem statements. Own the entire insight generation and build narratives by working on deep, thorough analysis to provide unbiased answers on the identified problem statement. Also, come up with unidentified / unknown problem statements based on new data insights. These insights and decisions will be influenced based on your presentation of the evidence, backed by data-driven hypothesis Identify & help stakeholders prioritize improvement opportunities by co-owning experience & business metrics. Move past just being the "Data person" and contribute with individual thoughts on how to improve the critical merchant experience metrics.. Act like a business owner & leverage data to influence stakeholder decisions. Work with central analytics team to ensure that the dashboards are designed and built in a way that makes it easy for the teams to consume the data they need

PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.