Enterprise Operations Specialist

A person in this role would be responsible for managing day-to-day operations for our offline organized merchant portfolio. This is an individual contribution role, and one would have to own end-to-end accountability for regular account-management related tasks. Key Responsibilities ● Collection of documents from partners and maintaining their latest store-details. ● Following up for agreement closures and invoice payments ● Working with internal teams, to ensure timely account launches - by overseeing payment solution roll-out, training and deployment of collateral at stores ● Helping new external partners understand our dashboard, solutions, support-systems etc. ● Managing regular account-management activities, like query resolutions for merchants and resolving customer escalations ● Solving payments-related escalations and refunds- & settlement-related issues ● Extracting relevant data points & MIS from our analytics dashboards ● Identifying and activating inactive stores and driving onboarding of franchise stores ● Maintenance of regular housekeeping activities like updated BD funnels, merchant-details & POC trackers and overall offline repository ● Providing a bridge between merchants’ operations/accounts teams and our internal stakeholders ● Sharing insights to Account Managers for entire merchant base in form of trackers using MS Excel ● Investigating & implementing modern ways of work in terms of shortcuts, formulas, queries, product enhancement to make daily operational work easy & in reduced time. Requirements ● MBA/BE/ME from a reputed institution with an experience of 2-4 years in payments operations / account management. Other degree holders with certification in Advanced Excel and database management can also be considered ● Excellent proficiency in MS Excel & formulas (Mandatory). Skilled in Macro, MS Access, VB is an added advantage. ● Proficiency to speak, write in English is must & Speaking Hindi is an added advantage ● Ability to deal with external merchants and manage relationships ● Good communication and stakeholder management skills ● Orientation to execute multiple activities in a seamless manner ● Ability to deal with ambiguity in a fast-paced target focused environment

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.