Description
Phoenix Senior Living is seeking an HR Support Specialist to join the team!
The HR Support Specialist reports directly to the HR Manager.
PURPOSE:
The HR Support Specialist is a detail-oriented and service-focused role that provides essential support to employees, managers, and field leaders. This position assists with payroll, benefits administration, HR systems, user access, onboarding, and day-to-day troubleshooting. The HR Support Specialist plays a critical role in ensuring a smooth employee experience and supporting efficient, compliant HR processes across the organization.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Payroll & Benefits Administration
· Assist with the administration of employee benefits, including enrollments, changes, and responding to general benefits questions
· Support regular bi-weekly payroll processing by gathering and verifying timekeeping data, resolving discrepancies
· Identify payroll-related needs and challenges from the field and partner with the payroll team to ensure timely resolutions and improve overall pay accuracy.
Onboarding and Field Support
· Provide I-9 troubleshooting and guidance, educating field teams on proper procedures and compliance requirements.
· Review new hire paperwork and compliance documentation for accuracy and completeness.
· Provide guidance to field leaders and hiring managers throughout the onboarding process.
· Partner closely with the payroll team to address onboarding-related pay issues and ensure accurate first checks
HR Systems & Data Management
· Manage user access, permissions, and security across HR platforms and systems (e.g., HRIS, timekeeping tools)
· Provide technical support and troubleshooting for common HR system issues, escalating complex cases as needed.
· Maintain organized and confidential digital and physical employee records in accordance with legal and company standards.
HR Inquiry and Employee Support
· Provide guidance and support to employees, field leaders, and HR team members by addressing routine HR-related questions via email and phone
· Identify recurring inquiries or challenges and share insights with the HR team to improve processes, communication and training for the field
Unemployment Process Support
· Serve as the primary HR contact for the unemployment process, working directly with People Systems to manage claims.
· Coordinate with field leaders to collect supporting documentation for claims and appeals
· Assist with scheduling and preparing for unemployment hearings, ensuring appropriate representation and evidence are provided
Reporting, Audits, & Process Improvement
· Perform data entry, generate reports, and support audits to ensure data integrity and compliance.
· Collaborate with HR team members to support ongoing initiatives, projects, and process improvements that enhance efficiency and employee experience
Additional Support
· Assist with ad hoc projects, requests, and cross-functional initiatives as assigned
· Provide flexible support across all HR functions to meet business needs and respond to evolving priorities
Requirements
· High school diploma or GED required, associate or bachelor's degree in human resources, Business Administration, or related field preferred.
· 3-5 years of HR administrative or coordinator-level experience, supporting areas such as payroll, benefits, onboarding, and HRIS
· Basic knowledge of HR processes and employment practices are preferred.
· Experience working with HRIS systems (e.g., Workday, ADP, UKG) is a plus.
· Strong attention to detail and organizational skills.
· Excellent verbal and written communication skills.
· Ability to handle sensitive information with discretion and professionalism.
· Proficient in Microsoft Office Suite (Word, Excel, Outlook).