About the role
JOB DESCRIPTION
Program Manager – Patient Support Program (PSP)
Company: IMS (PharmaPoint Group)
Location: Bangalore/Mumbai
Experience: 7–10 Years (Relevant PSP/PAP experience preferred)
Job Purpose
To lead and manage end-to-end Patient Support Programs (PSP) and Patient Assistance Programs (PAP), ensuring seamless program execution, pharmaceutical client relationship management, patient service delivery, operational compliance, and business profitability. The role will focus on strengthening IMS’s presence in specialty medicines through efficient patient-centric program management.
Key Responsibilities
1. Manage end-to-end PSP operations, including patient enrolment, eligibility verification, documentation, assistance coordination, medicine fulfilment, and program delivery.
2. Develop relationships with pharmaceutical companies, hospitals, and key stakeholders. Handle client reviews, escalations, business expansion, and program renewals.
3. Coordinate with order management, pharmacy, inventory, billing, and dispatch teams to ensure timely and accurate patient support services.
4. Lead new program launches, transitions, process improvements, workflow development, and implementation of SOPs.
5. Ensure adherence to client requirements, internal SOPs, patient confidentiality, documentation standards, and applicable regulatory requirements.
6. Develop dashboards, monitor program performance, track patient enrolment and fulfilment, analyse operational gaps, and present management reports.
7. Monitor program budgets, revenue, operating costs, client billing, and profitability.
8. Lead PSP teams, establish performance targets, monitor productivity, and ensure effective cross-functional coordination.
9. Work with IT teams to improve CRM systems, reporting dashboards, process automation, and digital platform integration.
Educational Qualification & Experience
• Graduate/Postgraduate in Pharmacy, Life Sciences, Microbiology, Healthcare Management, or related discipline.
• 7–10 years of experience in pharmaceutical or healthcare operations, preferably with significant PSP management experience.
• Experience handling multiple clients and specialty medicine programs.
• Strong understanding of patient assistance
• Experience in CRM, MIS, project management, budgeting, and team leadership.
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