Pharmacist – Platform Support / Service Desk (Clinics & Pharmacies)

Website: scriptassist.co.uk
Job details:

Remote (India) · Full-time · UK business hours

About Script Assist

Script Assist is a UK-based healthtech platform powering the operational infrastructure behind private clinics and pharmacies. We run the “operating system layer” that makes regulated healthcare workflows safe, auditable, and fast — spanning clinic operations, pharmacy operations, prescribing and dispensing processes, fulfilment and delivery tracking, and operational reporting.

We’re growing quickly, and we’re building a world-class remote operations team in India to support UK clinic and pharmacy partners at scale.

Important: This is not a patient-facing role and you will not make clinical decisions. It’s a high-ownership platform support / service desk role for a pharmacist who is tech-forward and loves structured problem-solving.

The Role

You’ll be part of Script Assist’s Platform Support / Customer Operations team supporting clinics and pharmacies using our platform every day. You’ll handle a structured support queue, troubleshoot operational workflow issues, and escalate with high-quality evidence so problems get fixed quickly and permanently.

This role suits pharmacists who enjoy:

• software systems and troubleshooting
• workflow operations and process discipline
• turning messy partner problems into clean, actionable tickets

What you’ll do (pharmacy operations + platform support)

• Provide platform support and service desk coverage for pharmacy and clinic partners
• Triage operational issues across pharmacy workflows: dispensing operations, inventory status, batch/lot & expiry, substitutions, delivery exceptions
• Support prescribing/dispensing operations from an operational perspective (non-clinical execution, SOP-led)
• Investigate workflow issues before escalation: isolate scope, capture evidence, reproduce issues, document clearly
• Maintain high-quality operational documentation and audit-friendly logs
• Communicate clearly with partners: status updates, next steps, what information is needed
• Identify repeat issues and contribute to SOP/playbook improvements to reduce future tickets

What “tech-forward pharmacist” means here

We’re not looking for someone who can tolerate software. We want a pharmacist who:

• is comfortable inside complex systems (dashboards, statuses, workflows, queues)
• naturally troubleshoots issues and learns tools fast
• writes clear, structured updates and issue reports
• thinks in workflows and exceptions (“if X → then Y; if edge case Z → escalate”)

Must-haves

• BPharm / MPharm (or higher)
• Strong English (written and spoken)
• Comfortable working UK business hours
• Detail-oriented, calm under pressure, process-driven

High-signal experience

• Pharmacy operations exposure (dispensing workflows, inventory, batch/expiry, delivery exceptions)
• Healthtech / telemedicine / pharmacy platform exposure
• Any structured support environment (queue-based work, SOP-led escalation, audit trails

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