Junior Developer Support Specialist - Contractor

Act as the first point of contact for developers integrating Phantom's SDKs and other products. Day to day, you'll triage issues, reproduce bugs, and unblock integrations quickly through clear, friendly support. You will also contribute to our AI support chatbot as a secondary responsibility by providing training content and feedback that improves answer quality and safety. Responsibilities: Frontline Developer Support: Handle inbound questions via chat and email for SDKs, deep links, provider APIs, and integration setup Triage and Escalation: Capture and create crisp internal notes with minimal repro steps, logs, screenshots, and impact for users and partner teams Resolution: Diagnose root causes and identify solutions so developers building with Phantom can focus on serving their users with minimal delay Documentation: Create and maintain internal and external developer documentation that enables self-service for your team, external developers, and for AI training Tooling mastery: Work efficiently in Cursor/CoPilot, GitHub, browser devtools, and block explorers to reduce time to resolution while maintaining quality Communication: Respond to developers with professionalism and warmth; be approachable, clear, and supportive in every interaction Risk and abuse awareness: Recognize suspicious patterns in API usage or on‑chain activity and escalate when appropriate

Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 16 million MAU's, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.