Customer Service Representative

Job Summary: Communicate directly with distribution centers and customers to ensure accuracy in
documentation, information, and services.

Essential Job Duties:
• Handle phone and emails from customers pertaining to price quotes for inbound inquiries as
well as purchase quotes for vehicles considered for sale to PGW.
• Call center functions to provide quality customer service
• Ensure the company establishes and maintains constant communication with customers.
• Knowledgeable on all aspects of product inventory which may include, data entry,
cancellations, credits, invoicing and/or customer service inquiries.
• Generate sales/buys from online leads
• May require an understanding of eBay and eCommerce sites
• Assume other duties as assigned.

Basic Qualifications
Education & Experience:
• High school degree or equivalent.

Preferred Qualifications:
• Call Center Customer service experience
• Bi-Lingual, English & Spanish.
• 2+ years of college.

Knowledge/Skills/Abilities:
• Must have good written and verbal communication skills.
• Must have good customer relations skills.
• Ability to work well with others.
• Must have the ability to work under conditions of frequent interruptions.
• Be attentive to details.

Essential Physical Demands/Work Environment:
• Work is primarily sedentary: must be able to sit for extended periods of time and use a
computer,keyboard, and mouse, frequently.
• The employee must occasionally lift and/or move up to 50 pounds.

PGW Auto Glass is the largest independent distributor of aftermarket glass for the North American automotive sector. the Company utilizes a fleet of 500 customized glass delivery vehicles to distribute windshields, tempered glass, and sundries to over 9,000 installation customers.