District Manager

Planet Fitness

Experience: 2+ yrs
Location: Norfolk, Nebraska, United States
Job type: Full-time

Required skills

About the role

<div class="trix-content"> <div>Job Title: District Manager<br><br> </div><div>Reports to: Regional Manager<br><br> </div><div>Status: Full Time/Supervisor/Exempt<br><br> </div><div> <u>Job Summary<br></u><br> </div><div>Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports. <br><br> </div><div> <u>Essential Duties and Responsibilities <br></u><br> </div><div>· Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.</div><div>· Operational consistency amongst all clubs within the region, including but not limited to:</div><div>o Outstanding member experience </div><div>o Planet Fitness and Baseline Fitness brand standards</div><div>o Club cleanliness</div><div>o Policy implementation</div><div>o Weekly payroll approval</div><div>o Front desk management</div><div>o Facility maintenance and repair</div><div>o Vendor and inventory </div><div>· Responsible for hiring, coaching, developing, reviewing and potential disciplinary actions of Club Managers within district.</div><div>· Develop and train staff to build a bench for the Club Manager positions.</div><div>· Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.</div><div>· Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers</div><div>· District PE at PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls.</div><div>· Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager. </div><div>· Handle all incoming email complaints and mystery shops from district location. <br><br> </div><div> <u>District Manager Schedule<br></u><br> </div><div>· District manager schedules are approved by the Regional Manager monthly.</div><div>· The expectation is that 70% of the District Managers time is spent in the clubs.</div><div>· When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.<br><br> </div><div> <u>Essential Behavior Requirements<br></u><br> </div><div>· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.</div><div>· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.</div><div>· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.</div><div>· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.</div><div>· Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.<br><br> </div><div> <u>Minimum Qualifications<br></u><br> </div><div>· Honesty and good work ethic</div><div>· High school diploma</div><div>· Willingness to travel</div><div>· At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.</div><div>· Strong customer service skills</div><div>· Strong communication, organizational and leadership skills</div><div>· Basic computer proficiency<br><br> </div><div><u>Benefits</u></div><ul> <li>Dollars for Scholars Program</li> <li>Employee Appreciation Program</li> <li>Free Membership for self and one family member or friend</li> <li>Team Member Support Team</li> <li>Health, Dental and Vision Insurance</li> <li>Critical Illness Insurance</li> <li>Short Term Disability Insurance</li> <li>Accident Insurance</li> <li>Voluntary Life Insurance</li> <li>Pet Insurance </li> <li>HSA</li> <li>Advancement Opportunities </li> <li>Monthly vehicle reimbursement</li> <li>Monthly cell phone reimbursement</li> <li>Unlimited PTO</li> </ul><div> <br><br> </div><div> <strong>Check us out on LinkedIn at:</strong> <a href="https://www.linkedin.com/company/planet-fitness-pf-baseline-fitness">Planet Fitness - PF Baseline Fitness<br></a> </div> </div>

About Planet Fitness

Operates a network of franchised fitness centers.

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