Customer Service Representative Nights and Weekend

<div class="trix-content"> <div> <strong>Job Title:         Customer Service Representative<br></strong><br> </div><div> <strong>Reports to:       Club Manager<br></strong><br> </div><div> <strong>Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt</strong><br><br> </div><div> <u>Job Summary<br></u><br> </div><div>Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. <br><br> </div><div> <u>Essential Duties and Responsibilities <br></u><br> </div><div>·       Greet/meet potential members, providing a great customer experience. </div><div>·       Handle front desk related tasks:</div><div>o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.</div><div>o   Taking info calls and tours</div><div>o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.</div><div>·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.</div><div>·       Help maintain the neatness/cleanliness of the club.<br><br> </div><div> <u>Essential Behavior Requirements<br></u><br> </div><div>·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.</div><div>·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.</div><div>·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.</div><div>·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.</div><div>·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. <br><br> </div><div> <u>Minimum Qualifications<br></u><br> </div><div>·       Honesty and good work ethic</div><div>·       Strong customer service skills</div><div>·       Basic computer proficiency<br><br> </div><div> <u>Physical Demands<br></u><br> </div><div>·       Standing and walking at least 75% of the shift</div><div>·       Talking in person or on the phone at least 75% of the shift</div><div>·       Must be able to lift to 50 lbs. less than 30% of the time. <br><br> </div><div> <u>Benefits<br></u><br> </div><div>·       Dollars for Scholars Program</div><div>·       Employee Appreciation Program</div><div>·       Free Membership for self and one family member or friend</div><div>·       Team Member Support Team</div><div>·       Health, Dental and Vision Insurance</div><div>·       Critical Illness Insurance</div><div>·       Short Term Disability Insurance</div><div>·       Accident Insurance</div><div>·       Voluntary Life Insurance</div><div>·       Pet Insurance </div><div>·       HSA<br>-       Advancement Opportunities </div><div> </div><div> <strong>Check us out on LinkedIn at:</strong> <a href="https://www.linkedin.com/company/planet-fitness-pf-baseline-fitness">Planet Fitness - PF Baseline Fitness</a> </div> </div>

Operates a network of franchised fitness centers.