About the role
In in the present day's digital age, distant work is turning into more and more common, providing flexibility, stability, and glorious profession alternatives. In case you are in search of a dynamic and rewarding distant job, then Persona's Client Support Associate (Work From Dwelling) function is a superb alternative to kickstart or advance your profession in buyer assist.
Key Obligations
- Present high-tier buyer assist through textual content, calls, emails, and tickets.
- Deal with escalated buyer issues successfully.
- Collaborate with totally different groups to resolve buyer points, from billing to technical challenges.
- Educate and assist purchasers utilizing a buyer-centered strategy.
- Preserve a sturdy work ethic and dedication to buyer satisfaction.
{Qualifications} & Necessities
- Expertise: Lower than one 12 months of confirmed buyer assist expertise most popular.
- Expertise: Distinctive communication expertise, sturdy technical/laptop expertise, and a eager eye for element.
- Technical Information: Primary understanding of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP).
- Work Hours: Capacity to work U.S. enterprise hours (Pacific Time, Central Time, or Japanese Time).
- Dedication: In search of severe, profession-oriented candidates who can commit to a lengthy-time period, full-time function.
About the company
Persona is a main expertise company that connects expert professionals with high startups worldwide. The corporate companions with quick-rising know-how startups funded by high traders like Founders Fund, Sequoia Capital, and Andreessen Horowitz. By becoming a member of Persona, you'll work with chopping-edge corporations which can be shaping the way forward for enterprise and know-how.
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