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Tier 1 Support Specialist (Remote)

Salary

$0.019k - $0.019k

Min Experience

0 years

Location

remote

JobType

full-time

About the role

PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year's Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! PerfectServe's mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers. We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. Position Overview: We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. Don't miss out on this opportunity! To support PerfectServe's continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. We have work schedules for everyone across all hours of the day and night. Specifically, specialists will be responsible for supporting and delighting PerfectServe's end users - physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.

About the company

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

Skills

technical aptitude
excellent written and verbal communication skills
excellent analytical and troubleshooting skills
ability to work in a fast-paced environment and successfully prioritize competing tasks
high customer empathy and exceptional customer service skills