zettamine labs pvt. ltd.
Website:
zettamine.com
Job details:
Hello All,
Greetings from ZettaMine!!!
Perceptive Content Support – Managed Services (AMS)
Location: PAN India
Experience: 7+ Years
Notice Period: Immediate Joiners
Detailed Job Description
Role Objective
Provide reliable, secure, and cost-effective managed services for the Perceptive Content platform by transitioning from a single-person dependency model to a shared AMS delivery model. The role ensures platform stability, regulatory compliance, and consistent service quality through standardized operations, proactive maintenance, and controlled change management.
Key Responsibilities
- Administer the Perceptive Content platform to ensure high availability, stability, and performance.
- Perform day-to-day platform operations in alignment with defined SLAs and AMS governance processes.
- Proactively monitor system health and resolve operational issues before they impact business users.
- Manage user and group access at the application layer, ensuring role-based access control and segregation of duties.
- Enforce security policies and compliance requirements related to user provisioning, de-provisioning, and access reviews.
- Support audits by providing access reports and ensuring traceability of changes.
- Workflows
- Queues
- Drawers
- Views
- iScripts
- Retention Policies
- Ensure configurations align with business processes, compliance guidelines, and document lifecycle requirements.
- Support minor enhancements and configuration changes through a controlled change management process.
- Patch impact analysis
- Scheduling and deployment support
- Post-patch validation and rollback planning
- Conduct periodic health checks to assess system performance, storage usage, and configuration integrity.
- Work with infrastructure and vendor teams to resolve environment-related issues.
- Support the transition from a single-person dependency model to a scalable shared AMS support model.
- Develop and maintain operational documentation, runbooks, and standard operating procedures (SOPs).
- Ensure knowledge is distributed across the AMS team to reduce key-person risk and improve operational resilience.
- Adhere to defined SLAs, incident management, problem management, and change management processes.
- Participate in service reviews, audits, and governance meetings.
- Continuously identify opportunities to improve service efficiency, platform stability, and cost optimization.
Required Experience & Skills
- 7+ years of experience in Perceptive Content Administration & Support.
- Strong understanding of workflow management, retention policies, and document lifecycle management.
- Experience in user access management, security controls, and audit support.
- Hands-on experience with patch management, health checks, and environment support.
- Familiarity with AMS delivery models, SLA management, and ITIL-based support processes.
- Excellent documentation, communication, and stakeholder management skills.
If you are interested kindly share your updated CV to aruna.m@zettamine.com or WhatsApp to 6302404863.
Thanks & Regards,
Aruna.M
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