About the role
%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAt TTEC, we’re all about Human Experience. Elevated. As Team Lead working hybrid as needed by the business, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EWhat You’ll Do%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EDo you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You’ll prepare individuals for success by effectively teaching skills, reinforcing knowledge, and assessing readiness, while creating an engaging environment that supports performance and retention.%3C/span%3E%3Cspan style=%22line-height:115%;mso-spacerun:yes;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:115%;%22%3EYou%27ll motivate your team to make sure they%27re on track to meet performance goals while ensuring a consistently high‑quality customer experience. You%27ll answer associate%27s questions, issues, and customer escalation as you%27re the first line manager for your team.%3C/span%3E%3Cspan style=%22line-height:115%;mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EYou’ll report to the%26nbsp;Ops Manager.%26nbsp;We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EDuring a Typical Day, You’ll%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EManage multiple, complex, ongoing tasks, systems and projects while monitoring absence and attendance of your team%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EMotivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well done%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EHave an active Resident State Health Insurance License%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EWhat You Bring to the Role%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EAn active Resident State Health Insurance License%3C/strong%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAssociate degree, technical school or equivalent work experience%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EPromote a performance-driven culture and always work towards reaching for amazing%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EUtilize cutting edge technology to analyze team performance metrics, identify trends, and support data-driven decision-making%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EA high level of flexibility and resilience, with the ability to thrive in changing environments and manage performance effectively%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EEngage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EMentor and inspire others%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECustomer-focused mindset%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EComputer experience with MS Office, customer relationship management applications, and learning management systems.%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EExcellent verbal and written communication skills, with the ability to clearly articulate information, deliver effective coaching, and engage diverse audiences%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3ECompensation and Benefits%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EThe anticipated range for individuals expressing interest in this position is %3Cstrong%3E%2422 - %2423 per hour%3C/strong%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EVisit%26nbsp;%3C/span%3E%3C/span%3E%3Ca href=%22https://www.ttecjobs.com/en/us-employee-benefits%22 title=%22https://www.ttecjobs.com/en/us-employee-benefits%22%3E%3Cspan style=%22color:windowtext;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3Ehttps://www.ttecjobs.com/en/us-employee-benefits%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%26nbsp;for more information.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EWhat You Can Expect%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EKnowledgeable, encouraging, supporting and present leadership%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EDiverse and community minded organization%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECareer growth and lots of learning opportunities for aspiring minds%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAnd yes... all the competitive compensation, performance bonus opportunities, benefits you%27d expect and maybe a few that would pleasantly surprise you%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EVisit https://www.ttecjobs.com/en/us-employee-benefits for more information.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EAbout TTEC%3Cbr%3E%3Cbr%3E%26nbsp;Our business is about making customers happy. That%27s all we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3ETTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.%3C/p%3E
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