Enterprise Applications – People Technology Lead
Location: Hyderabad (Global Capability Center) – Hybrid model with periodic evening overlap for US stakeholder support and occasional travel.
About the Role
We are building a world-class people technology support operations capability within our Global Capability Center (GCC) to deliver secure, scalable, and reliable HR technology services.
We are seeking an experienced enterprise applications – people technology lead to drive operational excellence across SAP SuccessFactors and related HR platforms. This role will lead support operations, release management, platform governance, and continuous service improvements while building and mentoring a high-performing team.
You will collaborate closely with People Operations, Talent Acquisition, Enterprise Systems, Payroll, and Security teams to streamline employee lifecycle processes and ensure seamless, audit-ready HR operations.
Key Responsibilities
Leadership & Team Management
- Build, lead, and mentor a GCC-based support operations team focused on HR technology platforms.
- Establish support models, operational runbooks, and a follow-the-sun support framework aligned to global stakeholders.
- Define and monitor SLAs and KPIs, including incident resolution, release quality, change success rates, and data accuracy.
- Promote a culture centered on accountability, documentation standards, knowledge sharing, and proactive risk management.
SAP SuccessFactors Platform Ownership
- Act as the operational owner for SAP SuccessFactors and oversee implementation, configuration, deployment, and production support.
- Manage environments, release schedules, transport governance, regression testing, and change approval processes.
- Partner with HR and Payroll teams to translate business requirements into scalable system solutions.
- Maintain detailed technical and functional documentation.
HR Technology Ecosystem & Integrations
- Lead support operations across HR platforms including Greenhouse, Beeline, and SmartRecruiters.
- Coordinate with vendors and internal teams to manage releases, issue resolution, and platform improvements.
- Oversee integrations involving systems such as Dayforce Payroll, Workforce Software, SailPoint, Active Directory/Entra, SAP S/4HANA, Concur, and enterprise data platforms.
- Partner with IAM and Security teams on SSO, role management, segregation of duties, access governance, and compliance controls.
Service Management & Governance
- Own ITIL-based processes covering Incident, Problem, and Change Management.
- Lead major incident response efforts, root-cause investigations, and corrective action planning.
- Ensure audit readiness through robust access governance, privacy controls, and evidence management.
- Drive knowledge management initiatives including SOPs, FAQs, knowledge repositories, and self-service support documentation.
- Oversee delivery across the broader Enterprise Applications portfolio including SuccessFactors, HR platforms, and Atlassian tools.
Required Qualifications
- 7+ years of experience in HR technology and team leadership roles.
- Strong hands-on expertise in SAP SuccessFactors including implementation, configuration, deployment, and support.
- Experience supporting and integrating HR systems such as Greenhouse, Beeline, and SmartRecruiters.
- Deep understanding of HR data models and employee lifecycle processes (Joiner/Mover/Leaver).
- Proven experience managing global support operations using ITIL frameworks.
- Strong stakeholder management, communication, and vendor coordination skills.
Preferred Qualifications
- Experience setting up or scaling support functions within a GCC environment.
- Exposure to security and compliance processes including SoD, access governance, and audit management.
- Knowledge of enterprise integration platforms and technologies such as Workato, Cloud Foundry, and SFTP.
Core Competencies
- Operational Excellence and process discipline
- End-to-end systems thinking
- Strong people leadership and coaching capability
- Customer-centric mindset
- Analytical problem-solving and continuous improvement focus