About the Department
Are you a highly motivated information technology (IT) professional with experience in CADD support, automotive and heavy diesel garage diagnostic software and vehicle connectivity, hardware and software in a traffic management center, and familiarity with concepts of an Intelligent Transportation System (ITS) environment? Apply for this IT Generalist 1 role with our Enterprise Technology Services Office, Infrastructure and Economic Development Delivery Center, Infrastructure team. With our us, you will troubleshoot and resolve network issues, install and service of hardware and software, and assist users in adapting and applying information technology to both standard and specialized work applications.
Our team supports multiple facilities and users in the south-central region of Pennsylvania in Lackawanna, Luzerne, Pike, Susquehanna, Wayne, and Wyoming counties. If you enjoy working in a fast-paced environment, being responsible for a large variety of work, and performing complex problem solving, all while delivering high quality customer service, we want to hear from you!
Position Duties
In this IT Generalist 1 position, you will join our Infrastructure team in providing a variety of support and systems enhancement activities for IT end users. Your work will help employees stay connected, solve problems, and use technology with confidence. This includes District and County offices as well as Construction Field offices, County Stockpiles, Welcome Centers, Driver License Centers, and other remote Department of Transportation (PennDOT), Department of Economic and Community Development (DCED), and PA Emergency Management Agency (PEMA) sites as required. Duties in this role involve the following:
- Tier 2 IT Support: Troubleshoot, resolve, and document hardware, software, and network problems escalated from Tier 1 IT support; identify potential large scale problems and escalate to Tier 3
- Hardware Management: Install, maintain, and update standard office technology, cabling, and specialized equipment for vehicle fleets, remote traffic management, and telecommunications
- Network Support: Assist with connectivity issues, configure network components, and support secure remote access
- Software Assistance: Provide help with standard applications, mobile apps, and specialized software for engineering, automotive and heavy diesel garage, and traffic management
- User Support: Teach IT classes on both hardware and software, help employees at all levels effectively apply IT solutions to work applications, and travel to various locations within your assigned region
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch.
- This position involves travel, typically in the south-central region of Pennsylvania including Lackawanna, Luzerne, Pike, Susquehanna, Wayne, and Wyoming counties.
- Telework: You may have the opportunity to work from home (telework) part-time. This position typically works in the office three days per week. Telework options beyond that depend on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Dunmore. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Minimum Qualifications
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
- One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
- An equivalent combination of experience and training.
Other Requirements:
- This particular position also requires possession of a valid driver's license.
- This particular position also requires you to possess two or more years of full-time experience in:
- IT support/installation involved with technology CADD support (Installation and support of software such as Open Roads, Cadd Software, Bentley Software etc.)
- IT support/installation involved with technology of automotive and heavy diesel garage diagnostic software and vehicle connectivity (For example: engine diagnostic code readers, ODB2 scan tools, Ford IDS software, AutoEnginuity, Premium Tech Tool, Noregon JPro etc.)
- IT support/installation of hardware and software in a traffic management center and familiarity with concepts of an Intelligent Transportation System (ITS) environment
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- You must be able to perform essential job functions.
Legal Requirements:
- You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Other Qualifications
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
