Technical Account Manager

Pendo's Technical Account Managers play a crucial role by providing proactive, strategic, and technical guidance to ensure customers are able to realize the full value Pendo can provide their organization. Technical Account Managers connect business goals to the solutions in the Pendo platform. They collaborate with enterprise, strategic, and at-risk customers as a strategic and technical expert in leveraging Pendo to accomplish their business objectives. Partnering with the Technical Account Managers ensures the execution of current and future business outcomes to accelerate return on investment and expansion. Pendo TAMs work on all products and Partner with CSMs, AD, and others to make the customer successful. Role Responsibilities Own a book of business who have purchased TAM Service Learn all Pendo Products Create strong customer relationships at all levels Create strong internal relationships Consult on the Pendo product to deliver customer outcomes Impact ROI for assigned customers Showcase the value of Pendo You will be an internal advocate Qualifications 2+ years of technology implementation, technical consulting or dedicated technical support 4+ years in a customer-facing technical role, preferably with a SaaS B2B company Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies Basic CSS, HTML, or similar web technologies or prior development experience Preferred Qualifications Bachelor's degree or equivalent work experience Sales Engineering experience a plus Technical writing experience a plus

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.